We're Going to Make You Love Amazon Connect
Let Thunder help you get up and running on a full-featured, easy-to-maintain contact center.
Amazon Connect provides the contact center functionality including pay-as-you go telephony, dynamic routing, and extensibility. Thunder, an official AWS partner, knows how to configure Amazon Connect to help you transform your business, deflect calls, and provide greater efficiency for your agents.
Benefit from the Amazon Connect Platform
Scalable
Pay-as-you-go, turnkey telephony that works as well for 5 agent contact centers as it does for 5,000 agents. Provides a low-cost solution and scale without adding hardware.
Intelligent
Route contacts to the right person easily with flexible, dynamic routing. Control how the system handles each call using a variety of data to provide personalized service and routing.
Extensible
Connected to the whole catalog of Amazon Web Services, your call tree can call functions via Lambda, understand natural language intent via Lex, speak multiple languages beautifully with Polly, and so much more.
We Get It
We understand that you have goals to reach. We want you to be the hero.
Get It Quick
Efficient, unique, high-quality contact centers implemented quickly and cost-effectively
Get it right
Custom tailored for your business, providing agents amazing experiences and training to maintain it
Love it
Love your contact center implementation journey, our amazing people make that happen
We know it
Our experience allows us to thoughtfully configure and extend the platform to meet your needs.
Tricks Up Our Sleeves
- Smart IVR
- Call Deflection Strategies
- Information Capture
- Transfer to SMS
- Voicemail & Callbacks
- Automatic Case Creation
- Position in Queue
- Regionalization
- Automatic Holiday Hours, Closures, and Announcements
- Blocked Numbers
We Show It
We will enable your team to maintain the system with the least amount of hassle.
- Best-in-class change management
- User and administrator documentation
- As-built documentation
- Intentional knowledge transfer
- Thoughtful system extensions
- Available Managed Services
Some Happy Amazon Connect + Voice Customers
