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Moving from Salesforce CPQ to Agentforce Revenue Management: Don't Wait Until the Clock Runs Out
Salesforce CPQ licenses have ended. Learn why migrating to Agentforce Revenue Management is complex — and how Thunder helps you get ahead of it.
What Agencies Need to Know about Federal Contact Center Modernization
Federal agencies are spending more than $20 billion a year on contact centers — much of it on outdated technology and contracts that limit flexibility and innovation. Thunder's federal team breaks down what it actually takes to modernize: the structural barriers, the procurement myths legacy vendors rely on, and what AI voice can do for citizen service delivery. This hub brings together all four installments in one place.
Is Your Managed Services Provider Actually AI-Ready?
Your Salesforce investment is only as strong as the team behind it. But in an AI-driven environment, the bar for managed services partners has shifted. Before you sign, ask these five questions to separate the partners who are truly AI-ready from those who are just AI-adjacent.
What Platform Commitment Actually Looks Like
When TSA needed to reschedule tens of thousands of screeners overnight during COVID, Kevin Lawson's team delivered a solution in 27 days — because they'd already spent two years building the right foundation. He explains why platform commitment, not just buying commercial software, is what drives real federal digital transformation.
The Future of Federal Call Centers: From Phone Trees to Trusted Conversations
Thunder CEO Carter Wigell explores how emotionally intelligent AI voice, Salesforce Agentforce Voice, and Amazon Connect are reshaping the future of federal customer service through proactive, trusted, and scalable citizen engagement.
The Future of Federal Call Centers: 5 Myths and a Modern Model to Dispel Them
Federal agencies face growing pressure to modernize call centers—but legacy procurement models often stand in the way. This post debunks five common myths about bundled contracts and outlines a modern, SaaS-driven approach that improves customer experience, increases transparency, and accelerates innovation.
CCaaS: The Contact Center Just Changed—Here’s What That Means for You
How Salesforce Agentforce is transforming contact centers into AI-powered, CRM-native experience engines with CCaaS.
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