Field Service - Thunder

We'll Make you love Field Service

Provide a comprehensive view of workforce management to customers beyond your office or site to really get your business booming

Salesforce Field Service lets you do more with less by using optimization tools that build trusted support in the field. Reduce costs, increase efficiency, and schedule seamlessly. Thunder helps you build a solid service foundation and get quick start value drivers in a flash.

Get a complete field service management solution as easy as boom

MOBILE EMPLOYEES

Give mobile employees the experience they need to fix problems right the first time

DISPATCHERS

Help dispatchers prioritize jobs and schedule crews more efficiently

CONTRACT MANAGERS

Give contract managers insights into service contracts, maintenance plans, and more

We Get It

Thunder knows you need to build a storm-safe Field Service foundation

Maximize First Time Fix Rates

Increase Dispatcher Productivity

Empower Mobile Field Workers

Gain insights with Reports & Dashboards

Increase CSAT

We know it

Our certified Field Service experts know how to get you quick value drivers.

Logging and Tracking of Customer Service Requests
Dispatchers will be able to:
– Create Work Orders
– Assign the right resources for the work
– Schedule service appointments
– Optimize the service schedule
– Dispatch personnel to perform the work
– Send notifications to customers
Service field personnel will:
– Receive their work schedule on their mobile device
– Perform the work and report on labor and materials consumed
– Collect a customer signature on each work order
Service management teams to report on service performance

Ask about our SFS Quickstart!

Check out our Field Service demos and tips on YouTube!

We bring It

Our Field Service accelerator makes our implementations smoother and our customers happier

Design Session

We learn about your customer support operations to identify what needs to be captured and tracked in Salesforce, and finalize the key performance indicators to report on

Configuration

We configure Salesforce according to your requirements and also migrate data from your Zendesk environment into Salesforce

User Acceptance Testing

We support your team in executing UAT and triage issues that need to be addressed to ensure the system is ready for use by your Agents and Customers

Training

We deliver a Knowledge Transfer of the configuration to your Salesforce Administrator and 1-hour training sessions for scheduling, dispatching, and field workers

Go-Live

We deploy all configuration settings to production and participate in your cutover war room to ensure a smooth go-live transition

We Show It

Thunder helps deliver trusted Salesforce Field Service from anywhere – in a flash.

Our SFS customers enjoy many benefits including:

Reduced in-person visits
Prioritized essential projects
Increased first-time fix-rate
Better collaboration
Easily managed job and safety protocols
Fast data-driven decisions
And more!

Field Service Rainmakers

These are the practice leaders (a.k.a. Rockstars) working to make you love Salesforce, forever

Yaron Wilf
Service Cloud Practice Lead

Carolyn Peys
VP, Customer Success