Thunder has rebranded. Same name, totally different design. Read our press release here.

We're Going to Make You Love AWS

Unlock Telephony, Data, and AI In New Ways To Ramp Up Innovation

Amazon Web Services (AWS) has been providing world-leading cloud technologies that help any organization and any individual build solutions to transform industries, communities, and lives for the better. making the experience amazing.

We Know It

AWS Certs
Amazon Connect
Amazon Connect

Transform your customer experience (CX) at scale with Amazon Connect, AWS’s AI-powered contact center

  • Omnichannel Customer Experience
    • Delight customers in their channel of choice, while saving them time and effort.
  • Agent Productivity and Empowerment
    • Empower your agents to deliver great customer experiences with instant access to innovative tools and insights.
  • Analytics, Insights, and Optimization
    • Turn data into action to understand customer sentiment, assess agent performance, and optimize your workforce.
Amazon Lex
Amazon Lex

Build Bots with conversational AI

  • Build Virtual Agents and voice assistants
    • Enable self-service capabilities with virtual contact center agents and interactive voice response (IVR).
  • Improve productivity with Bots
    • Automate basic user tasks in your application with powerful chatbots.
  • Automate informational responses
    • Design conversational solutions that provide responses to frequently asked questions.
Generative AI
Generative AI

Harnessing large language models (LLMs) and foundation models (FMs) to build generative AI applications that deliver new customer and employee experiences

  • Analyze unstructured customer feedback to identify key topics, detect sentiment, and identify emerging trends
  • Increase customer loyalty and drive personalization with greater insights and dynamic content
  • Streamline customer self service with automation and chatbots

We Get It

We understand that you have goals to reach. We want you to be the hero.

Get It Quick

Efficient, unique, high-quality contact centers implemented quickly and cost-effectively

Get it right

Custom tailored for your business, providing agents amazing experiences and training to maintain it

Love it

Love your contact centers & implementation journey, our amazing people make that happen

We bring It

Our accelerators make our implementations smoother and our customers happier.

Voice Migration Tool

Moves the Amazon configuration between Sandboxes via a guided, error-free deployment process

Quick Case Component

Helps agents connect calls, chats, and SMS to cases quickly by showing the contact’s cases at a glance

Salesforce/Amazon Connector

Allows customers to modify the flow of a call from within Salesforce by connecting the two systems seamlessly

Voice Reporting Package

Provides formulas, reports, and dashboards that include the data contact centers most want


Provides configurable, real-time call, case, chat and other statistics on screens in the contact center

We Show It

We will enable your team to maintain the system with the least amount of hassle.

  • Best-in-class change management
  • User and administrator documentation
  • As-built documentation
  • Intentional knowledge transfer
  • Thoughtful system extensions
  • Available Managed Services

As with most new tools, there’s a bit of a learning curve. We will built it so it is easy to maintain and show you how to do it.

Service Cloud Voice

AWS Rainmakers

These are the practice leaders (a.k.a. Rockstars) working to make you love AWS, forever

Yaron Wilf

Yaron Wilf
Service Cloud Practice Lead

Dave McCall

Dave McCall
VP, Innovation

Chris Beukenkamp

Chris Beukenkamp
VP of Data Solutions

Carolyn Peys

Carolyn Peys
VP, Customer Success

Our Salesforce Service Cloud Voice experts bring a whole new meaning to the term brainstorming. Subscribe to our blog to stay in the know!

Some Happy AWS Customers

Ready To Start Loving AWS?

Contact us today to learn how we can help make AWS your business’s unfair advantage.