We'll Make You Love Service Cloud
Thunder’s Service practice strikes fast to improve customer service, customer success and IT/OPs using Salesforce
Salesforce Service Cloud is one of the world’s most popular and highly rated customer service software solutions. From discovery to go-live, the long-time Service Cloud experts at Thunder will help you build a success plan that helps achieve your goals across every key metric.
Achieve Success Across Every Key Metric
We help customers establish KPI's, set a post go-live success plan, and include change management in every project for amazing outcomes as easy as boom
22%
Avg decrease in support costs
26%
Avg increase in retention
28%
Avg increase in Agent productivity
31%
Avg faster case resolution
35%
Avg increase in CSAT score
Real Results
We Get It
We understand that Service teams face continually increasing expectations. That's why our proven Service Capability Maturity Model ties the customer service digital transformation journey to successful business outcomes, to create value and accelerate time to value. Basically, we make it rain results.
Agent Experience
Ensure consistent and accurate support every time with case management
Service Cloud Voice
Get scalable and flexible telephony tightly integrated into Salesforce Service
Experience Cloud
Connect customers, partners, and employees
Field Service
Deliver speedy and efficient on-site service
Chat Bots
Provide an automated service framework with clear entrance and exit points
We know it
The Thunder team has 90+ Salesforce certifications including Service Cloud, Experience Cloud and Field Service Consultant certs. We’re also accredited in Service Cloud Voice and Digital Engagement, and AWS certified. And that’s just scratching our expertise surface.
We bring It
We don't just drizzle Service solutions, we offer a storm of coverage with our packages and accelerators
Zendesk Replace
Learn about the key reasons, benefits, and best practices of switching to Service Cloud
Service Cloud Voice
Get scalable and flexible telephony tightly integrated into Salesforce Service
slack
Drive collaboration and reduce case resolution time with case swarming
Service Rainmakers
These are the practice leaders (a.k.a. Rockstars) working to make you love Salesforce, forever
Our Salesforce Service experts bring a whole new meaning to the term brainstorming. Subscribe to our blog to stay in the know!
Some Happy Service Customers
Ready to Start Loving Salesforce?
Contact us today to learn how we can help make Salesforce your business’s unfair advantage.
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Thunder
548 Market Street PBM 88159
San Francisco, CA 94104 - Contact Us
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