Thunder’s Service practice strikes fast to improve customer service, customer success and IT/OPs using Salesforce
Salesforce Service Cloud is one of the world’s most popular and highly rated customer service software solutions. From discovery to go-live, the long-time Service Cloud experts at Thunder will help you build a success plan that helps achieve your goals across every key metric.
We help customers establish KPI's, set a post go-live success plan, and include change management in every project for amazing outcomes as easy as boom
Avg decrease in support costs
Avg increase in retention
Avg increase in Agent productivity
Avg faster case resolution
Avg increase in CSAT score
We understand that Service teams face continually increasing expectations. That's why our proven Service Capability Maturity Model ties the customer service digital transformation journey to successful business outcomes, to create value and accelerate time to value. Basically, we make it rain results.
Ensure consistent and accurate support every time with case management
Get scalable and flexible telephony tightly integrated into Salesforce Service
Connect customers, partners, and employees
Deliver speedy and efficient on-site service
Provide an automated service framework with clear entrance and exit points
The Thunder team has 90+ Salesforce certifications including Service Cloud, Experience Cloud and Field Service Consultant certs. We’re also accredited in Service Cloud Voice and Digital Engagement, and AWS certified. And that’s just scratching our expertise surface.
We don't just drizzle Service solutions, we offer a storm of coverage with our packages and accelerators
Learn about the key reasons, benefits, and best practices of switching to Service Cloud