Thunder has rebranded. Same name, totally different design. Read our press release here.

We'll Make You Love Service Cloud

Thunder’s Service practice strikes fast to improve customer service, customer success and IT/OPs using Salesforce

Salesforce Service Cloud is one of the world’s most popular and highly rated customer service software solutions. From discovery to go-live, the long-time Service Cloud experts at Thunder will help you build a success plan that helps achieve your goals across every key metric.

Achieve Success Across Every Key Metric

We help customers establish KPI's, set a post go-live success plan, and include change management in every project for amazing outcomes as easy as boom


Avg decrease in support costs


Avg increase in retention


Avg increase in Agent productivity


Avg faster case resolution


Avg increase in CSAT score

Real Results

We Get It

We understand that Service teams face continually increasing expectations. That's why our proven Service Capability Maturity Model ties the customer service digital transformation journey to successful business outcomes, to create value and accelerate time to value. Basically, we make it rain results.

Agent Experience

Ensure consistent and accurate support every time with case management

Service Cloud Voice

Get scalable and flexible telephony tightly integrated into Salesforce Service

Experience Cloud

Connect customers, partners, and employees

Field Service

Deliver speedy and efficient on-site service

Chat Bots

Provide an automated service framework with clear entrance and exit points

We know it

The Thunder team has 90+ Salesforce certifications including Service Cloud, Experience Cloud and Field Service Consultant certs. We’re also accredited in Service Cloud Voice and Digital Engagement, and AWS certified. And that’s just scratching our expertise surface.

Service cloud Certs

We bring It

We don't just drizzle Service solutions, we offer a storm of coverage with our packages and accelerators

Zendesk Replace

Learn about the key reasons, benefits, and best practices of switching to Service Cloud