Agentforce - Thunder

Thunder has rebranded. Same name, totally different design. Read our press release here.

We're Going to Make You Love Agentforce

Build and deploy AI-powered autonomous agents dedicated to supporting your employees and customers 24 hours a day

Agentforce is Salesforce’s new platform designed to build and deploy AI-powered autonomous agents that can handle tasks across various business areas, such as sales, customer service, and marketing. These agents go beyond traditional chatbots by automating complex workflows and responding dynamically in multi-turn conversations. Salesforce offers pre-built agents, such as Sales and Service agents, which can autonomously handle tasks like answering inquiries, booking meetings, or resolving customer issues.

Thunder is a launch partner for Agentforce

Thunder, a Salesforce Summit Partner, was proud to participate in the official Agentforce training prior to Dreamforce 2024.

As a leading expert in Salesforce AI and automation, we offer services from the Agentforce product suite to Einstein for Service, and more.

We Know It

Thunder can help you build and customize autonomous AI agents to support your employees and customers 24/7.

An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They’re equipped with the necessary business knowledge to execute tasks according to their specific role.

This allows you to scale your workforce and handle any business use case. With Agentforce, you can quickly configure any agent from scratch with existing Salesforce tools like prompts, flows, Apex, and APIs.

Thunder can help you implement Agents across industries, custom tailored to your specific needs.

Healthcare Agent

Autonomously engages with patients, providers, and payers to resolve inquiries, provide summaries, and take action across multiple channels.

Autonomously analyzes data, proactively manages client requests, and provides personalized service across retail, commercial, and investment banking.

Autonomously share campaign insights, proactively manage customer outreach, and resolve cases for fashion, grocery, and convenience retailers.

Operations Agent

Autonomously helps Operations teams manage plan creation, resourcing needs, and track progress across teams.

Autonomously analyze customer surveys and reviews, proactively suggest customer retention improvements, and manage omni-channel experiences.

Analytics Agent

Autonomously share data insights, conduct visualizations, and suggest data-driven actions to take.

Autonomously monitor security threat detection, share network insights, and resolve customer and employee helpdesk support cases.

Autonomously share insights on financial reporting and risk assessments, act on fraud detection, and resolve compliance-related queries.

Thunder is a Summit Partner and Data + AI Powerhouse with 650+ Certifications

We bring It

Thunder Agentforce Offerings

Agentforce Jumpstart Program

Jumpstart your Agentforce journey with Thunder - includes Vision Map, Implementation and Validation

Agentforce Pilot Program

Strategic AI pilot offering with Agentforce + additional AI capabilities - includes Vision Map, Road Map, Pilot Execution and Validation

We Show It

We help You customize your Agents on the Salesforce Platform to:

Resolve customer inquiries 24/7
Engage with prospects 24/7
Provide personalized sales role-plays
Offer personalized product recommendations
Create and optimize campaigns end-to-end

Agentforce Rainmakers

These are the practice leaders (a.k.a. Rockstars) working to make you love Agentforce, forever

Dave McCall
VP, Innovation

Yaron Wilf
VP, Service Cloud Practice

Carolyn Peys
VP, Customer Success

Our Salesforce experts bring a whole new meaning to the term brainstorming. Subscribe to our blog to stay in the know!