Amazon Connect | Thunder Consulting

We're Going to Make You Love Amazon Connect

Let Thunder help you get up and running on a full-featured, easy-to-maintain contact center.

Amazon Connect provides the contact center functionality including pay-as-you go telephony, dynamic routing, and extensibility. Thunder, an official AWS partner, knows how to configure Amazon Connect to help you transform your business, deflect calls, and provide greater efficiency for your agents.

Benefit from the Amazon Connect Platform

Scalable

Pay-as-you-go, turnkey telephony that works as well for 5 agent contact centers as it does for 5,000 agents. Provides a low-cost solution and scale without adding hardware.

Intelligent

Route contacts to the right person easily with flexible, dynamic routing. Control how the system handles each call using a variety of data to provide personalized service and routing.

Extensible

Connected to the whole catalog of Amazon Web Services, your call tree can call functions via Lambda, understand natural language intent via Lex, speak multiple languages beautifully with Polly, and so much more.

We Get It

We understand that you have goals to reach. We want you to be the hero.

Get It Quick

Efficient, unique, high-quality contact centers implemented quickly and cost-effectively

Get it right

Custom tailored for your business, providing agents amazing experiences and training to maintain it

Love it

Love your contact center implementation journey, our amazing people make that happen

We know it

Our experience allows us to thoughtfully configure and extend the platform to meet your needs.

Tricks Up Our Sleeves

Smart IVR
Call Deflection Strategies
Information Capture
Transfer to SMS
Voicemail & Callbacks
Automatic Case Creation
Position in Queue
Regionalization
Automatic Holiday Hours, Closures, and Announcements
Blocked Numbers

We Show It

We will enable your team to maintain the system with the least amount of hassle.

Best-in-class change management
User and administrator documentation
As-built documentation
Intentional knowledge transfer
Thoughtful system extensions
Available Managed Services