We're Going to Make You Love Amazon Connect
Unlock Telephony, Data, and AI In New Ways To Ramp Up Innovation
Amazon Web Services (AWS) has been providing world-leading cloud technologies that help any organization and any individual build solutions to transform industries, communities, and lives for the better.
We Know It
Amazon Connect
Transform your customer experience (CX) at scale with Amazon Connect, AWS’s AI-powered contact center
- Omnichannel Customer Experience
- Delight customers in their channel of choice, while saving them time and effort.
- Agent Productivity and Empowerment
- Empower your agents to deliver great customer experiences with instant access to innovative tools and insights.
- Analytics, Insights, and Optimization
- Turn data into action to understand customer sentiment, assess agent performance, and optimize your workforce.
Amazon Lex
Build Bots with conversational AI
- Build Virtual Agents and voice assistants
- Enable self-service capabilities with virtual contact center agents and interactive voice response (IVR).
- Improve productivity with Bots
- Automate basic user tasks in your application with powerful chatbots.
- Automate informational responses
- Design conversational solutions that provide responses to frequently asked questions.
Generative AI
Harnessing large language models (LLMs) and foundation models (FMs) to build generative AI applications that deliver new customer and employee experiences
- Analyze unstructured customer feedback to identify key topics, detect sentiment, and identify emerging trends
- Increase customer loyalty and drive personalization with greater insights and dynamic content
- Streamline customer self service with automation and chatbots
We Get It
We understand that you have goals to reach. We want you to be the hero.
Get It Quick
Efficient, unique, high-quality contact centers implemented quickly and cost-effectively
Get it right
Custom tailored for your business, providing agents amazing experiences and training to maintain it
Love it
Love your contact centers & implementation journey, our amazing people make that happen
We bring It
Our accelerators make our implementations smoother and our customers happier.
Voice Migration Tool
Moves the Amazon configuration between Sandboxes via a guided, error-free deployment process
Quick Case Component
Helps agents connect calls, chats, and SMS to cases quickly by showing the contact’s cases at a glance
Salesforce/Amazon Connector
Allows customers to modify the flow of a call from within Salesforce by connecting the two systems seamlessly
Voice Reporting Package
Provides formulas, reports, and dashboards that include the data contact centers most want
Wallboards
Provides configurable, real-time call, case, chat and other statistics on screens in the contact center
We Show It
We will enable your team to maintain the system with the least amount of hassle.
- Best-in-class change management
- User and administrator documentation
- As-built documentation
- Intentional knowledge transfer
- Thoughtful system extensions
- Available Managed Services
As with most new tools, there’s a bit of a learning curve. We will built it so it is easy to maintain and show you how to do it.
AWS Rainmakers
These are the practice leaders (a.k.a. Rockstars) working to make you love AWS, forever
Our Salesforce Service Cloud Voice experts bring a whole new meaning to the term brainstorming. Subscribe to our blog to stay in the know!
Some Happy AWS Customers
