Hyphen Solutions creates software products on a collaborative platform for home builders, suppliers and manufacturers.
Hyphen sells a variety of products that need to be priced in different manners. They were looking to add CPQ, because without it, pricing had to be done manually outside the system, which also meant approvals and various other processes were not being leveraged within their Salesforce instance.
Hyphen partnered with Thunder to implement CPQ, Advanced Approvals with DocuSign Doc Gen and DocuSign E-Signature. They now have a standardized quoting process for their team; Sales is able to create a quote within Salesforce and obtain the necessary approvals prior to sending out the document for signature. Thunder earned a 5-star CSAT providing an optimized solution that lets them:
Eliminated manual pricing with an automated process
Improved insight with single source system
Increased flexibility for quoting different products