2023 started off strong for the Field Service practice at Thunder, as I was fortunate enough to get to participate in our first Salesforce Field Service Partner Advisory Board session (since invited to become a member of this exclusive group), which took place recently in San Francisco.
First and foremost it was an amazing experience to not only get direct interaction with the SFS Product Management Team, but also an honor to collaborate with the other Partner members in attendance, who represent some of the most skilled SFS folks in the ecosystem today. The meeting of the collective SFS minds across the various Partners led to in-depth conversation as well as some high quality feedback directly to the SFS Product Team that will help influence the overall product roadmap.
During our full day interactive session, there were definitely a few takeaways I noted down, and although I can’t share all the specifics, I wanted to take the opportunity to highlight what I would consider the two most impactful ones:
Obviously there is more to be excited about, outside of the above, when it comes to the future of Salesforce Field Service. So make sure you keep your eyes open for webinars, announcements, and the updated Release Notes to stay up to date!
Overall I left the session energized and excited about not only what’s coming in the short term, but also what is coming in the long term, which is sure to continue to keep the SFS product in the Leader category of the Gartner Magic Quadrant for a very long time to come.