We're Going to Make You Love Service Cloud Voice
Faster, cheaper, better customer service
Improve many contact center metrics by updating the highest-cost channel
Decrease Handle Time
More efficient tools, better routing
Increase Quality
Better call disposition, reporting, and recording
Provide Call Deflection
Smart IVR
Increase 1st Call Resolution
Deeper integration, smarter routing, and agent guidance
Increase cross-sell & upsell
Next Best Action and other agent prompts
CUSTOMER TESTIMONIAL
Thunder + Creston Electronics
We Get It
We understand that you have goals to reach. We want you to be the hero.
Get It Quick
Efficient, unique, high-quality call centers implemented quickly and cost-effectively
Get it right
Custom tailored for your business, providing agents amazing experiences and training to maintain it
Love it
Love your telephony & implementation journey, our amazing people make that happen
We know it
Our experience allows us work quickly while we thoughtfully extend both platforms.
Tricks Up Our Sleeves:
- Smart IVR
- Call Deflection Strategies
- Information Capture
- Transfer to SMS
- Voicemail & Callbacks
- Automatic Case Creation
- Position in Queue
- Regionalization
- Automatic Holiday Hours, Closures, and Announcements
- Blocked Numbers
We bring It
Our accelerators make our implementations smoother and our customers happier.
Voice Migration Tool
Moves the Amazon configuration between Sandboxes via a guided, error-free deployment process
Quick Case Component
Helps agents connect calls, chats, and SMS to cases quickly by showing the contact’s cases at a glance
Salesforce/Amazon Connector
Allows customers to modify the flow of a call from within Salesforce by connecting the two systems seamlessly
Voice Reporting Package
Provides formulas, reports, and dashboards that include the data contact centers most want
Wallboards
Provides configurable, real-time call, case, chat and other statistics on screens in the contact center
We Show It
We will enable your team to maintain the system with the least amount of hassle.
- Best-in-class change management
- User and administrator documentation
- As-built documentation
- Intentional knowledge transfer
- Thoughtful system extensions
- Available Managed Services
As with most new tools, there’s a bit of a learning curve. We will built it so it is easy to maintain and show you how to do it.
Service Cloud Voice Rainmakers
These are the practice leaders (a.k.a. Rockstars) working to make you love Salesforce, forever
Our Salesforce Service Cloud Voice experts bring a whole new meaning to the term brainstorming. Subscribe to our blog to stay in the know!
Some Happy Voice Customers
