If you’ve been doing the research, you already know the many benefits of Salesforce Service Cloud over Oracle RightNow. Most likely, the issue holding you back from making the switch is the fear of the dreaded word “migration”. While we can’t tell you migration is a simple process – there are definitely things you can do to make the process easier.
To ensure a smooth transition and maximize the benefits of the new platform, here are some key considerations to keep in mind:
The most important consideration? Work with an expert partner, like Thunder, with the migration and activation experience to help support all of these considerations! We’ve been migrating folks onto Service Cloud for years, and we know the ins and outs of doing it right. So put any fear behind you, the Thunder team has got your back, it’s time to start reaping the benefits of Service Cloud!