This prominent data management company provides a flash memory and in-memory, open-source, distributed key-value, NoSQL database management system.
The organization faced a pivotal moment in its journey when it recognized the need to address significant challenges within its existing Service Cloud solution. This realization prompted the organization to turn to Thunder for assistance.
The company came to Thunder to discuss significant challenges with its existing Service Cloud solution. Its Salesforce Org was heavily customized, initially hindering the company’s ability to scale effectively as it experienced rapid growth.
The legacy code and processes in place also created unknowns and significant technical debt when undertaking new projects, slowing down innovation.
These issues collectively posed significant hurdles to the company’s customer service and operational efficiency.
The company partnered with Thunder to enhance its service solution for over 100 users: