Q. Steve, tell us a little bit about your role at Thunder.
I lead our Field Service Practice which means I’m working across the entire lifecycle from pre-sales to delivery ensuring our Customers’ success with their Field Service Implementation.
Q. What made you want to join the Thunder crew?
I was impressed with the level of Salesforce talent that had been assembled in one place and the commitment to helping Customers love Salesforce forever.
Q. You’ve been in the Field Service game a long time… can you tell us about your experience prior to joining Thunder?
So in total I’ve been in the ecosystem for 7 years with 6 of those dedicated to Salesforce Field Service. That experience has included 2 different roles actually at Salesforce, including a Field Service Solutions Engineer and a Field Service Success Architect. I’ve been on the partner side now for about 3 years leading both Field Service practices and overall go to market strategies around Field Service implementation services.
Q. We love the nickname, ‘The Field Service Guy’, who dubbed you with that title? (We can guess why, lol)
Even though it’s only been about 4 months since joining Thunder I actually don’t recall how that name came about. I actually think I was trying to be funny updating my Slack name so that everyone in the Company knew what I focused on, then it just kind of stuck.
Q. You’ve become quite the presence on our YouTube channel as the voice of our Field Service practice. Any dreams of becoming a YouTuber full time?
In transparency I’m not sure I can even comprehend what being a YouTuber full time would even look like. I know that it is a hot industry and there are so many ‘influencers’ out there making a good living using the platform. For me though, it’s not about the attention, followers, subscribers, etc… it’s more of just being able to share knowledge around Field Service and get others as excited about the product as I am.
Q. Last one! As our Field Service Cloud Lead at Thunder, what are you most excited about in the near future for the rapidly growing company?
I’m excited about the prospect of continued growth, both in my practice, as well as within the company as a whole. This is my first experience with a company that had less than 100 employees when I started. So it’s a really cool idea to think that I could be looking back in a few years, when the Company is 500 or 1000+ employees, and know that I played a small part in that growth.