BLOG Introducing the Salesforce Contact Center – Amazon Connect Written by Yaron Wilf, VP Service Cloud Practice at Thunder Thunder is thrilled about the Salesforce Contact Center – Amazon Connect! Salesforce and Amazon Connect recently announced the launch of Salesforce Contact Center – Amazon Connect which extends the integration of the products beyond Voice to…
CASE STUDY Greater Productivity with a Personalized SCV Telephony Solution Learn how a leading engine manufacturer achieved greater agent productivity with a customized Service Cloud Voice solution from Thunder. Results at a Glance Reduced average handle time Reduced supervisor admin time Increased agent productivity “Thunder’s attention to detail and desire to create an outstanding telephony…
BLOG Meet the Rainmakers: Adam Saslow, Sr. Client Director – Amazon Connect We recently sat down with Thunder Sr. Client Director, Adam Saslow, to learn a little more about our dedicated Amazon Connect expert. Here’s what he had to say! Q. Adam, tell us a little bit about your role at Thunder. Salesforce is expanding…
CASE STUDY EBSCO Modernizes Phone Experience with Salesforce Service Cloud Voice and Amazon Connect Thunder earns 5-Star CSAT for SCV + AWS engagement with EBSCO Results at a Glance Reduced Average Handle Time Reduced Supervisor Admin Time Increased Agent Productivity The Customer EBSCO Information Services is the leading provider of discovery services, databases, and other…
INFOGRAPHIC Thunder Top 9 Benefits of Amazon Connect Download Now Thunder is a certified Amazon Connect partner. We help you unlock Telephony, Data, and AI in new ways to ramp up innovation. Transform your customer experience (CX) at scale with Amazon Connect, AWS’s AI-powered contact center. Click here to learn more. Download Now Migrating from…
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