BLOG Meet the Rainmakers: Adam Saslow, Sr. Client Director – Amazon Connect We recently sat down with Thunder Sr. Client Director, Adam Saslow, to learn a little more about our dedicated Amazon Connect expert. Here’s what he had to say! Q. Adam, tell us a little bit about your role at Thunder. Salesforce is expanding…
CASE STUDY EBSCO Modernizes Phone Experience with Salesforce Service Cloud Voice and Amazon Connect Thunder earns 5-Star CSAT for SCV + AWS engagement with EBSCO Results at a Glance Reduced Average Handle Time Reduced Supervisor Admin Time Increased Agent Productivity The Customer EBSCO Information Services is the leading provider of discovery services, databases, and other…
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