BLOG Why We Need to Stop Talking About Agents (and Keep Talking About Automation…and Agents) Written by Dave McCall, VP, Innovation at Thunder Have you heard about “agents”? Of course you have. It seems like every prospect and customer conversation I have, people want to talk about agents. It’s great because I am fascinated by…
BLOG Why You Need an AI-Powered, Innovative Partner Written by Dave McCall, VP, Innovation at Thunder Is Your Consulting Partner Stuck in the Stone Age? Let’s face it: technology consulting often feels…broken. You hire a firm, they promise the world, and yet, the results fall short. You’re left wondering, “Where did all that money go?”…
BLOG 6 Reasons Why Salesforce Agentforce Should Be Your Company’s Agentic AI Solution (and 2 Reasons Why It Shouldn’t) Written by Dave McCall, VP, Innovation at Thunder Even though we’re still early in the GenAI age, business leaders are being pushed (and sometimes pulled) into incorporating GenAI and Agentic AI into their businesses. And there…
BLOG How to Find Agentforce Use Cases Written by Dave McCall, VP, Innovation at Thunder Since Agentforce was announced, businesses are searching for use cases that will deliver true business value. Some companies are hesitant to get started, waiting for reports from the early adopters. Some early adopters are reporting getting less value than they’d…
BLOG Transformational Solutions for Hospitality Written by Dave McCall, VP, Innovation at Thunder Thunder has had the opportunity to work with some of the most forward-thinking hospitality companies around. In communion with these stakeholders, we’ve been able to build a playbook and a set of accelerators that we’re pleased to be able to offer. We…
WEBINAR Off The Grid: The Dos and Don’ts of Zendesk Migration Presented by Dave McCall, Senior Director of Solution Architecture at Thunder Watch this webinar to get tips on migrating from Zendesk to Salesforce Service Cloud from expert implementation specialist, Dave McCall, Senior Director of Solution Architecture at Thunder. Find this content helpful? Like and…
BLOG Fall in love with Service Cloud Voice Written by Dave McCall, VP, Innovation at Thunder, and Service Cloud Voice enthusiast Too many people are stuck in a relationship with telephony that they like, but don’t love. Luckily, you don’t have to settle, you can get true love. Today is my chance to play matchmaker….
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