CASE STUDY EBSCO Modernizes Phone Experience with Salesforce Service Cloud Voice and Amazon Connect Thunder earns 5-Star CSAT for SCV + AWS engagement with EBSCO Results at a Glance Reduced Average Handle Time Reduced Supervisor Admin Time Increased Agent Productivity The Customer EBSCO Information Services is the leading provider of discovery services, databases, and other…
CULTURE Thanksgiving Thundercats: Why we’re grateful to work at Thunder In honor of the upcoming Thanksgiving holiday, we asked the Thundercats why they are grateful to work at Thunder. Here’s a sampling of what they had to say! I am very thankful for “all the people” who work here and their daily efforts to make…
PRESS RELEASE Thunder Recognized in Salesforce 2024 Partner Innovation Awards Thunder Demonstrates Excellence within Salesforce Ecosystem SAN FRANCISCO, Nov. 12, 2024 /PRNewswire/ — Thunder announced that it has been named a recipient of the Salesforce Partner Innovation Award in Consulting for the Slack category for their engagement with Crestron Electronics. Thunder announced that it has helped Crestron…
BLOG Meet the Rainmakers: Eryn McHugh, Chief People Officer We recently sat down with Thunder Chief People Officer, Eryn McHugh, to learn a little more about our ultimate people person. Here’s what she had to say! Q. Eryn, tell us a little bit about your role at Thunder. I joined Thunder as Head of Talent…
EVENT WEDNESDAY, NOV 20 | 5:00 PM – 7:00 PM | SKY LOFT CAFE AT HUDSON YARDS EXCLUSIVE WT NYC EVENT Agentforce Happy Hour at Hudson Yards Join Thunder and Salesforce on November 20th from 5:00 PM – 7:00 PM for an exclusive happy hour in the Sky Loft Cafe at Hudson Yards, a 5…
INFOGRAPHIC Top 5 Challenges for High Tech Download Now At Thunder, we understand the unique challenges and opportunities that the tech industry faces. This sector requires seamless operations, cutting-edge solutions, and real-time insights to thrive in today’s competitive landscape. That’s where we come in. Learn More
INFOGRAPHIC 8 Custom Agents with Agentforce Download Now Build and deploy AI-powered autonomous, custom agents dedicated to supporting your employees and customers 24 hours a day. As a leading expert in Salesforce AI and automation, we offer services from the Agentforce product suite to Einstein for Service, and more. Learn more about Thunder + Agentforce….
INFOGRAPHIC Thunder Top 9 Benefits of Amazon Connect Download Now Thunder is a certified Amazon Connect partner. We help you unlock Telephony, Data, and AI in new ways to ramp up innovation. Transform your customer experience (CX) at scale with Amazon Connect, AWS’s AI-powered contact center. Click here to learn more. Download Now Migrating from…
Thunder Welcomes Geoff Merrick, Head of Services Merrick to oversee delivery operations, optimize revenue processes, and drive data-driven decision-making to support growth and market positioning. SAN FRANCISCO, September 12, 2024 — Thunder, a next generation Salesforce and Cloud consulting, implementation and managed services company, announced the addition of Geoff Merrick to its executive leadership team…
INFOGRAPHIC Thunder eLearning Solutions Download Now eLearning Solutions are part of the Thunder Enablement and Training program. At Thunder, we believe there’s no such thing as a simple project—it’s about transforming how you work and achieve results. We offer a human-centered, agile approach that drives lasting impact and adapts to any challenge. Download Now
Contact us today to learn how we can help make Salesforce your business’s unfair advantage.
