BLOG De-mystifying Salesforce Field Service Relevance Groups Written by Steve Hupp ‘The Field Service Guy’, Field Service Practice Director at Thunder Throughout my 7 years of working within the Field Service Product, a feature called Relevance Groups, which has basically been around since the beginning, still comes as a surprise to many folks I speak…
BLOG It’s Time to ‘AMP UP’ Your Success With Amplify When is managed services more than just an outsourced team? When it’s focused on aligning business objectives with IT innovation and dedicated to exceeding workstream and enhancement execution expectations. Meet Amplify, your gateway to unlocking Salesforce‘s full potential. At Thunder, we offer more than just…
BLOG Free Your Mind With Marketing Cloud and AI Solutions Are marketers mind readers? With the right AI-supported CRM system, they can get close! It is harder than ever to be a marketer. Budgets are tighter, the economy is, well, the economy, the talent pool is scarce and customer expectations have reached the greatest heights….
BLOG Revenue Cloud Delivers a Lead Performance for Media Industries With the onset of an AI-backed, data-driven, cloud-based digital system, the curtains have opened to reel in a new audience and deliver an unprecedented entertainment experience wherever and whenever customers want it. But managing such an elaborate scheme of multitiered subscriptions, self-service portals, billing, and…
BLOG Revenue Cloud Solutions Headline in the Media Industry With the onset of an AI-backed, data-driven, cloud-based digital system, the curtains have opened to reel in a new audience and deliver an unprecedented entertainment experience wherever and whenever customers want it. But managing such an elaborate scheme of multitiered subscriptions, self-service portals, billing, and data…
BLOG Is 2024 the year for leveraging customer loyalty? According to a recent report, customer retention has now become the top goal for e-commerce websites, for example, standing at 59%. It overtook conversion (55%) and acquisition (45%). If your business objectives need measurable retention strategies, you can take advantage of lucrative opportunities to reduce customer…
CASE STUDY A Winning CX Breakthrough: Data Management with Service Cloud Strategic partnership with Thunder elevates Service solution for major data management company Results at a Glance Time to Resolution averaging 11.5 hours Portal/Self Service Case deflection 46% SLA met 99.75% of the time Support CSAT average score of 5/5 Only 2 total customer case…
BLOG Dreamforce 2023: Where Einstein Meets AI Enthusiasm Dreamforce 2023 is not your ordinary neighborhood gathering—but then again, Salesforce is not your typical company. It’s a realm where terms like “Triggered Flow,” “Copilot Studio,” “Einstein,” and “AI” serve as rallying calls that spark fervor among the Salesforce Trailblazers who gathered at this year’s event. But…
September 12, 2023
BLOG Give PEACE a Chance with CPQ Solutions In the manufacturing realm, where precision, speed, and quality reign supreme, a transformative force is bringing PEACE to the world’s shop floors and factory lines. It’s called Salesforce CPQ, and it’s not just an acronym: It’s the catalyst for operational success. Around 83 percent of companies enjoy…
Contact us today to learn how we can help make Salesforce your business’s unfair advantage.
