CASE STUDY A Winning CX Breakthrough: Data Management with Service Cloud Strategic partnership with Thunder elevates Service solution for major data management company Results at a Glance Time to Resolution averaging 11.5 hours Portal/Self Service Case deflection 46% SLA met 99.75% of the time Support CSAT average score of 5/5 Only 2 total customer case…
BLOG Dreamforce 2023: Where Einstein Meets AI Enthusiasm Dreamforce 2023 is not your ordinary neighborhood gathering—but then again, Salesforce is not your typical company. It’s a realm where terms like “Triggered Flow,” “Copilot Studio,” “Einstein,” and “AI” serve as rallying calls that spark fervor among the Salesforce Trailblazers who gathered at this year’s event. But…
September 12, 2023
BLOG Give PEACE a Chance with CPQ Solutions In the manufacturing realm, where precision, speed, and quality reign supreme, a transformative force is bringing PEACE to the world’s shop floors and factory lines. It’s called Salesforce CPQ, and it’s not just an acronym: It’s the catalyst for operational success. Around 83 percent of companies enjoy…
BLOG Meet the Rainmakers: Lauren Noonan, VP, Marketing Cloud Practice Lead & AI GTM We recently sat down with Thunder VP, Marketing Cloud Practice Lead & AI GTM, Lauren Noonan, to learn a little more about our Marketing, Data & AI enthusiast. Here’s what she had to say! Q. Lauren, tell us a little bit…
December 5, 2023
Move into the theater for an informative keynote with guest speaker Tiffani Bova, Growth & Innovation Evangelist, Former Salesforce Executive, Customer and Employee Experience and Sales Expert, 2X Best-Selling Author, Top 50 Business Thinker in the World, Former Gartner Research Fellow, and 5-Star-Rated Podcast Host. Tiffani will share highlights and case studies from her best-selling book, Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business, with a focus on future-proofing your business for revenue growth.
BLOG Thunder Countdown to Dreamforce ‘23 Dreamforce ‘23 is just around the corner, and the Thundercats are eagerly counting down the days! Here are the top 5 things we’re most excited about: 5. Seeing our fellow Thundercats! In a remote world, we love to get the chance to mingle with our co-workers in person. We…
CASE STUDY Billing Solution for Education Tech Platform SchooLinks Addition of Salesforce Billing to CPQ completes and optimizes revenue cloud solution for SchooLinks Results at a Glance Improved efficiency from platform alignment Better insights from more accurate financial reporting Increased internal user satisfaction Thunder did a great job making sure that we were solving for…
DEMO How to Easily Bill One-Off Charges with Salesforce Billing Presented by Christopher Dryden, Sr. Director, Billing Practice at Thunder Check out this demo featuring Billing Practice Sr. Director Christopher Dryden, to learn how to easily bill One-Off Charges with Salesforce Billing – as easy as boom! https://youtu.be/AL3yX3AzfkE Want to learn more about the Thunder Billing…
CASE STUDY Complex Pricing Salesforce CPQ Solution for Hyphen Solutions Thunder implemented CPQ And Advanced Approvals With DocuSign Doc Gen & DocuSign E-Signature to Standardizes And Optimizes Hyphen’s Quoting Process Results at a Glance Eliminated manual pricing with an automated process Improved insight with single source system Increased flexibility for quoting different products The Thunder…
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