Introducing the Salesforce Contact Center – Amazon Connect

BLOG Introducing the Salesforce Contact Center – Amazon Connect Written by Yaron Wilf, VP Service Cloud Practice at Thunder Thunder is thrilled about the Salesforce Contact Center – Amazon Connect! Salesforce and Amazon Connect recently announced the launch of Salesforce Contact Center – Amazon Connect which extends the integration of the products beyond Voice to…

Migrate from ZenDesk

Now is the Time to Migrate from ZenDesk to Salesforce Service Cloud

BLOG Now is the Time to Migrate from ZenDesk to Salesforce Service Cloud Written by Yaron Wilf, VP and Service Cloud Practice Lead at Thunder Why is now the time to migrate from ZenDesk? With the recent acquisition of ZenDesk by an investor group led by Hellman & Friedman and Permira, change for ZenDesk users…