BLOG Introducing the Salesforce Contact Center – Amazon Connect Written by Yaron Wilf, VP Service Cloud Practice at Thunder Thunder is thrilled about the Salesforce Contact Center – Amazon Connect (SCC_AC). Salesforce and Amazon Connect recently announced the launch of Salesforce Contact Center – Amazon Connect, which extends the integration beyond Voice to include digital…
BLOG Heart of Service Summit 2023 Written by Yaron Wilf, VP and Service Cloud Practice Lead at Thunder It was an honor to be invited to sponsor and attend this year’s HOSS, an exclusive annual event SF holds for customers. The Heart of Service Summit is an intimate, invite-only event targeting Director and Service champions…
BLOG Zendesk Migrations: You get what you pay for Written by Yaron Wilf, VP and Service Cloud Practice Lead at Thunder The risk of going with a low cost partner Sure, we all want to save a buck when we can, but not at the sacrifice of achieving business goals and the mental health of…
BLOG Now is the Time to Migrate from ZenDesk to Salesforce Service Cloud Written by Yaron Wilf, VP and Service Cloud Practice Lead at Thunder Why is now the time to migrate from ZenDesk? With the recent acquisition of ZenDesk by an investor group led by Hellman & Friedman and Permira, change for ZenDesk users…
