BLOG Revenue Cloud Delivers a Lead Performance for Media Industries With the onset of an AI-backed, data-driven, cloud-based digital system, the curtains have opened to reel in a new audience and deliver an unprecedented entertainment experience wherever and whenever customers want it. But managing such an elaborate scheme of multitiered subscriptions, self-service portals, billing, and…
BLOG Revenue Cloud Solutions Headline in the Media Industry With the onset of an AI-backed, data-driven, cloud-based digital system, the curtains have opened to reel in a new audience and deliver an unprecedented entertainment experience wherever and whenever customers want it. But managing such an elaborate scheme of multitiered subscriptions, self-service portals, billing, and data…
BLOG Is 2024 the year for leveraging customer loyalty? According to a recent report, customer retention has now become the top goal for e-commerce websites, for example, standing at 59%. It overtook conversion (55%) and acquisition (45%). If your business objectives need measurable retention strategies, you can take advantage of lucrative opportunities to reduce customer…
CASE STUDY A Winning CX Breakthrough: Data Management with Service Cloud Strategic partnership with Thunder elevates Service solution for major data management company Results at a Glance Time to Resolution averaging 11.5 hours Portal/Self Service Case deflection 46% SLA met 99.75% of the time Support CSAT average score of 5/5 Only 2 total customer case…
BLOG Dreamforce 2023: Where Einstein Meets AI Enthusiasm Dreamforce 2023 is not your ordinary neighborhood gathering—but then again, Salesforce is not your typical company. It’s a realm where terms like “Triggered Flow,” “Copilot Studio,” “Einstein,” and “AI” serve as rallying calls that spark fervor among the Salesforce Trailblazers who gathered at this year’s event. But…
BLOG Give PEACE a Chance with CPQ Solutions In the manufacturing realm, where precision, speed, and quality reign supreme, a transformative force is bringing PEACE to the world’s shop floors and factory lines. It’s called Salesforce CPQ, and it’s not just an acronym: It’s the catalyst for operational success. Around 83 percent of companies enjoy…
BLOG Thunder Countdown to Dreamforce ‘23 Dreamforce ‘23 is just around the corner, and the Thundercats are eagerly counting down the days! Here are the top 5 things we’re most excited about: 5. Seeing our fellow Thundercats! In a remote world, we love to get the chance to mingle with our co-workers in person. We…
DEMO How to Easily Bill One-Off Charges with Salesforce Billing Presented by Christopher Dryden, Sr. Director, Billing Practice at Thunder Check out this demo featuring Billing Practice Sr. Director Christopher Dryden, to learn how to easily bill One-Off Charges with Salesforce Billing – as easy as boom! https://youtu.be/AL3yX3AzfkE Want to learn more about the Thunder Billing…
BLOG Meet the Rainmakers: Dave McCall, VP, Innovation We recently sat down with Thunder VP, Innovation, Dave McCall, to learn a little more about our incredible innovator. Here’s what he had to say! Q. Dave, tell us a little bit about your role at Thunder. Since I started at Thunder a little over a year…
BLOG 10+ Considerations to Ease Migration from Oracle RightNow to Salesforce Service Cloud If you’ve been doing the research, you already know the many benefits of Salesforce Service Cloud over Oracle RightNow. Most likely, the issue holding you back from making the switch is the fear of the dreaded word “migration”. While we can’t tell…
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