CASE STUDY EBSCO Modernizes Phone Experience with Salesforce Service Cloud Voice and Amazon Connect Thunder earns 5-Star CSAT for SCV + AWS engagement with EBSCO Results at a Glance Reduced Average Handle Time Reduced Supervisor Admin Time Increased Agent Productivity The Customer EBSCO Information Services is the leading provider of discovery services, databases, and other…
CASE STUDY Maximized Marketing Cloud Solutions: Enhanced CX Through Advanced Optimization How Thunder’s Strategic Partnership Elevates Marketing Cloud Solutions for a Major Cable Provider Results at a Glance Improved customer experience through journey Increased value of Salesforce investment Defined and improved marketing process The Overview One of the largest cable operators in the US, with…
CASE STUDY Billing Solution for Education Tech Platform SchooLinks Addition of Salesforce Billing to CPQ completes and optimizes revenue cloud solution for SchooLinks Results at a Glance Improved efficiency from platform alignment Better insights from more accurate financial reporting Increased internal user satisfaction Thunder did a great job making sure that we were solving for…
CASE STUDY Complex Pricing Salesforce CPQ Solution for Hyphen Solutions Thunder implemented CPQ And Advanced Approvals With DocuSign Doc Gen & DocuSign E-Signature to Standardizes And Optimizes Hyphen’s Quoting Process Results at a Glance Eliminated manual pricing with an automated process Improved insight with single source system Increased flexibility for quoting different products The Thunder…
CASE STUDY Zendesk Replacement Drives Best In Class Service Delivery For Cloud Collaboration Service Provider Switch to Salesforce Service Cloud provides Tech Company with more complete view of customers and better customer & operational insights Results at a Glance Enhanced customer experience and satisfaction Improved agent productivity and satisfaction Actionable service insights through comprehensive…
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