CASE STUDY Greater Productivity with a Personalized SCV Telephony Solution Learn how a leading engine manufacturer achieved greater agent productivity with a customized Service Cloud Voice solution from Thunder. Results at a Glance Reduced average handle time Reduced supervisor admin time Increased agent productivity “Thunder’s attention to detail and desire to create an outstanding telephony…
CASE STUDY Leading Robotic Packaging Provider Optimizes Quote Process with Thunder’s CPQ Solution Learn how this customer reduced quoting complexities and optimized their CPQ solution with automation. Results at a Glance Streamlined overall quoting process Increased employee satisfaction Decreased time to quote through automation “This scenario empowered our team to better understand both Sales and…
CASE STUDY A Winning CX Breakthrough: Data Management with Service Cloud Strategic partnership with Thunder elevates Service solution for major data management company Results at a Glance Time to Resolution averaging 11.5 hours Portal/Self Service Case deflection 46% SLA met 99.75% of the time Support CSAT average score of 5/5 Only 2 total customer case…
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