CASE STUDY Greater Productivity with a Personalized SCV Telephony Solution Learn how a leading engine manufacturer achieved greater agent productivity with a customized Service Cloud Voice solution from Thunder. Results at a Glance Reduced average handle time Reduced supervisor admin time Increased agent productivity “Thunder’s attention to detail and desire to create an outstanding telephony…
CASE STUDY EBSCO Modernizes Phone Experience with Salesforce Service Cloud Voice and Amazon Connect Thunder earns 5-Star CSAT for SCV + AWS engagement with EBSCO Results at a Glance Reduced Average Handle Time Reduced Supervisor Admin Time Increased Agent Productivity The Customer EBSCO Information Services is the leading provider of discovery services, databases, and other…
CUSTOMER TESTIMONIAL Thunder + Crestron Electronics Watch this interview with Cory Stene, Director of Technical Support at Crestron Electronics, to learn how Thunder beat out competitors to earn an engagement with them for their Salesforce Service Cloud Voice and Slack implementation, plus Enablement and Training. Thunder is a leading partner in Service Cloud Voice implementation,…
BLOG Fall in love with Service Cloud Voice Written by Dave McCall, VP, Innovation at Thunder, and Service Cloud Voice enthusiast Too many people are stuck in a relationship with telephony that they like, but don’t love. Luckily, you don’t have to settle, you can get true love. Today is my chance to play matchmaker….
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