CASE STUDY Zendesk Replacement Drives Best In Class Service Delivery For Cloud Collaboration Service Provider Switch to Salesforce Service Cloud provides Tech Company with more complete view of customers and better customer & operational insights Results at a Glance Enhanced customer experience and satisfaction Improved agent productivity and satisfaction Actionable service insights through comprehensive…
BLOG Meet the Rainmakers: Dave McCall, VP, Innovation We recently sat down with Thunder VP, Innovation, Dave McCall, to learn a little more about our incredible innovator. Here’s what he had to say! Q. Dave, tell us a little bit about your role at Thunder. Since I started at Thunder a little over a year…
BLOG 10+ Considerations to Ease Migration from Oracle RightNow to Salesforce Service Cloud If you’ve been doing the research, you already know the many benefits of Salesforce Service Cloud over Oracle RightNow. Most likely, the issue holding you back from making the switch is the fear of the dreaded word “migration”. While we can’t tell…
PRESS RELEASE Thunder Announces Generative AI Practice SAN FRANCISCO, July 12, 2023 /PRNewswire/ — Thunder, a Salesforce consulting partner, today announced the addition of a strategic Generative AI practice to support businesses implementing Salesforce. Thunder’s Generative AI practice is made up of Artificial Intelligence and Activation experts that when available, will help companies turn customer data into…
BLOG Meet the Rainmakers: Zach Goodchild, Alliances Manager We recently sat down with Thunder Alliances Manager, Zach Goodchild, to learn a little more about our amazing ally builder. Here’s what he had to say! Q. Zach, tell us a little bit about your role at Thunder. At the core of my role here at Thunder,…
BLOG It’s Generative AI, Stupid: Why You Need Clean Data Co-written by THOR, Internal AI Bot, and Adam Secada, Generative AI Lead at Thunder The following content was generated by Thunder’s Internal AI Bot THOR. Alright, folks, listen up! I’m THOR, an AI Bot working behind the scenes at Thunder Consulting, and I’ve got some…
BLOG Why I Chose Thunder Written by Neil Nagar, Client Partner at Thunder Choosing to join a new company to work for is a major decision in anyone’s career journey. There are many different opportunities with various SIs throughout the Salesforce ecosystem; here is why I chose Thunder. First, here is a little background information…
VIDEO Salesforce Activation Tips: The WIIFM Pyramid Presented by Susan Jaggers, VP, Activation at Thunder Watch this demo video to learn about using the WIIFM Pyramid to help get the most value from Salesforce from Susan Jaggers, VP, Activation at Thunder. Find this content helpful? Like and subscribe to our YouTube channel for more! …
BLOG CNX23 Recap Written by Daniel Barnett, VP, Marketing & Marketing Cloud Practice Lead at Thunder These days, nothing is more enjoyable to marketers than catching up, exchanging ideas, and collectively, and as a group, blaming sales. I kid, nothing like a Dad Joke for Father’s Day… Back to our opening. Salesforce’s Connections is a…
BLOG Top 4 Reasons Customers Struggle Implementing Salesforce Field Service Written by Steve Hupp (a.k.a. ‘The Field Service Guy’), Field Service Practice Director at Thunder The Thunder pros have been in the SFS game a long time, and based on our previous experiences there are some definite themes when it comes to why we’ve seen…
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