BLOG Marketing’s Love Story: AI Takes Center Stage for Unprecedented Success Written by Lauren Noonan, VP, Marketing Cloud + AI GTM at Thunder In the marketing world, it often feels like we’re living in a romantic comedy. The meet-cute is where a brand stumbles upon a potential customer, and sparks fly. There are the grand…
BLOG Revenue Cloud Delivers a Lead Performance for Media Industries With the onset of an AI-backed, data-driven, cloud-based digital system, the curtains have opened to reel in a new audience and deliver an unprecedented entertainment experience wherever and whenever customers want it. But managing such an elaborate scheme of multitiered subscriptions, self-service portals, billing, and…
CASE STUDY A Winning CX Breakthrough: Data Management with Service Cloud Strategic partnership with Thunder elevates Service solution for major data management company Results at a Glance Time to Resolution averaging 11.5 hours Portal/Self Service Case deflection 46% SLA met 99.75% of the time Support CSAT average score of 5/5 Only 2 total customer case…
BLOG It’s Generative AI, Stupid: Why You Need Clean Data Co-written by THOR, Internal AI Bot, and Adam Secada, Generative AI Lead at Thunder The following content was generated by Thunder’s Internal AI Bot THOR. Alright, folks, listen up! I’m THOR, an AI Bot working behind the scenes at Thunder Consulting, and I’ve got some…
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