BLOG How to Turn Customer Service Turn-offs into Wins With Service Cloud Whether you’ve checked on the shipping status of a recent order, upgraded your cell phone plan, or even ordered a Big Mac, you’ve encountered signs of the pathway to digitized customer service. It’s “customer-centric,” meaning support is a mere click or online chat…
BLOG Missed Last Year’s Sales Quota? Here’s How To Turn it Around for 2024 A recent sales trends report found that 91% of sales teams failed to meet their sales quotas last year. This pervasive challenge underscores the multifaceted nature of the sales process and highlights the common hurdles many sales teams face in a…
BLOG De-mystifying Salesforce Field Service Relevance Groups Written by Steve Hupp ‘The Field Service Guy’, Field Service Practice Director at Thunder Throughout my 7 years of working within the Field Service Product, a feature called Relevance Groups, which has basically been around since the beginning, still comes as a surprise to many folks I speak…
BLOG Revenue Cloud Delivers a Lead Performance for Media Industries With the onset of an AI-backed, data-driven, cloud-based digital system, the curtains have opened to reel in a new audience and deliver an unprecedented entertainment experience wherever and whenever customers want it. But managing such an elaborate scheme of multitiered subscriptions, self-service portals, billing, and…
BLOG Revenue Cloud Solutions Headline in the Media Industry With the onset of an AI-backed, data-driven, cloud-based digital system, the curtains have opened to reel in a new audience and deliver an unprecedented entertainment experience wherever and whenever customers want it. But managing such an elaborate scheme of multitiered subscriptions, self-service portals, billing, and data…
CASE STUDY A Winning CX Breakthrough: Data Management with Service Cloud Strategic partnership with Thunder elevates Service solution for major data management company Results at a Glance Time to Resolution averaging 11.5 hours Portal/Self Service Case deflection 46% SLA met 99.75% of the time Support CSAT average score of 5/5 Only 2 total customer case…
BLOG Dreamforce 2023: Where Einstein Meets AI Enthusiasm Dreamforce 2023 is not your ordinary neighborhood gathering—but then again, Salesforce is not your typical company. It’s a realm where terms like “Triggered Flow,” “Copilot Studio,” “Einstein,” and “AI” serve as rallying calls that spark fervor among the Salesforce Trailblazers who gathered at this year’s event. But…
BLOG Give PEACE a Chance with CPQ Solutions In the manufacturing realm, where precision, speed, and quality reign supreme, a transformative force is bringing PEACE to the world’s shop floors and factory lines. It’s called Salesforce CPQ, and it’s not just an acronym: It’s the catalyst for operational success. Around 83 percent of companies enjoy…
BLOG CNX23 Recap Written by Daniel Barnett, VP, Marketing & Marketing Cloud Practice Lead at Thunder These days, nothing is more enjoyable to marketers than catching up, exchanging ideas, and collectively, and as a group, blaming sales. I kid, nothing like a Dad Joke for Father’s Day… Back to our opening. Salesforce’s Connections is a…
BLOG Heart of Service Summit 2023 Written by Yaron Wilf, VP and Service Cloud Practice Lead at Thunder It was an honor to be invited to sponsor and attend this year’s HOSS, an exclusive annual event SF holds for customers. The Heart of Service Summit is an intimate, invite-only event targeting Director and Service champions…
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