EVENT Wednesday, May 22nd | 2 PM CT | Room W179, Level 1 at McCormick Place Chicago Connections 2024 Session Discover How Trusted Partners Power Data + AI For Customers Thunder joined customer Turtle Bay Resorts for the session, Discover How Trusted Partners Power Data + AI For Customers, at Salesforce Connections. Thunder VP, Data…
BLOG How to Turn Customer Service Turn-offs into Wins With Service Cloud Whether you’ve checked on the shipping status of a recent order, upgraded your cell phone plan, or even ordered a Big Mac, you’ve encountered signs of the pathway to digitized customer service. It’s “customer-centric,” meaning support is a mere click or online chat…
PRESS RELEASE New Year, New Offers – Exclusively from Thunder Exclusive offerings to accelerate, activate and amplify your Salesforce success with the experts at Thunder. Thunder Announces Exclusive Packages to get Your Business Booming in the New Year. Thunder, the Salesforce consultants, advisors, and implementation and managed services specialists known for helping customers love Salesforce…
BLOG Is 2024 the year for leveraging customer loyalty? According to a recent report, customer retention has now become the top goal for e-commerce websites, for example, standing at 59%. It overtook conversion (55%) and acquisition (45%). If your business objectives need measurable retention strategies, you can take advantage of lucrative opportunities to reduce customer…
CASE STUDY A Winning CX Breakthrough: Data Management with Service Cloud Strategic partnership with Thunder elevates Service solution for major data management company Results at a Glance Time to Resolution averaging 11.5 hours Portal/Self Service Case deflection 46% SLA met 99.75% of the time Support CSAT average score of 5/5 Only 2 total customer case…
CASE STUDY Zendesk Replacement Drives Best In Class Service Delivery For Cloud Collaboration Service Provider Switch to Salesforce Service Cloud provides Tech Company with more complete view of customers and better customer & operational insights Results at a Glance Enhanced customer experience and satisfaction Improved agent productivity and satisfaction Actionable service insights through comprehensive…
BLOG 10+ Considerations to Ease Migration from Oracle RightNow to Salesforce Service Cloud If you’ve been doing the research, you already know the many benefits of Salesforce Service Cloud over Oracle RightNow. Most likely, the issue holding you back from making the switch is the fear of the dreaded word “migration”. While we can’t tell…
BLOG Heart of Service Summit 2023 Written by Yaron Wilf, VP and Service Cloud Practice Lead at Thunder It was an honor to be invited to sponsor and attend this year’s HOSS, an exclusive annual event SF holds for customers. The Heart of Service Summit is an intimate, invite-only event targeting Director and Service champions…
BLOG Top 4 Reasons Customers Struggle Implementing Salesforce Field Service Written by Steve Hupp (a.k.a. ‘The Field Service Guy’), Field Service Practice Director at Thunder The Thunder pros have been in the SFS game a long time, and based on our previous experiences there are some definite themes when it comes to why we’ve seen…
BLOG Zendesk Migrations: You get what you pay for Written by Yaron Wilf, VP and Service Cloud Practice Lead at Thunder The risk of going with a low cost partner Sure, we all want to save a buck when we can, but not at the sacrifice of achieving business goals and the mental health of…
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