BLOG Is 2024 the year for leveraging customer loyalty? According to a recent report, customer retention has now become the top goal for e-commerce websites, for example, standing at 59%. It overtook conversion (55%) and acquisition (45%). If your business objectives need measurable retention strategies, you can take advantage of lucrative opportunities to reduce customer…
BLOG A Winning CX Breakthrough: Data Management with Service Cloud Recently, a prominent data management company faced a pivotal moment in its journey. The company recognized the need to address significant challenges within its existing Service Cloud solution, and this realization prompted them to turn to Thunder for assistance. At the core of their issues…
CASE STUDY Zendesk Replacement Drives Best In Class Service Delivery For Cloud Collaboration Service Provider Switch to Salesforce Service Cloud provides Tech Company with more complete view of customers and better customer & operational insights Results at a Glance Enhanced customer experience and satisfaction Improved agent productivity and satisfaction Actionable service insights through comprehensive…
BLOG 10+ Considerations to Ease Migration from Oracle RightNow to Salesforce Service Cloud If you’ve been doing the research, you already know the many benefits of Salesforce Service Cloud over Oracle RightNow. Most likely, the issue holding you back from making the switch is the fear of the dreaded word “migration”. While we can’t tell…
BLOG Heart of Service Summit 2023 Written by Yaron Wilf, VP and Service Cloud Practice Lead at Thunder It was an honor to be invited to sponsor and attend this year’s HOSS, an exclusive annual event SF holds for customers. The Heart of Service Summit is an intimate, invite-only event targeting Director and Service champions…
BLOG Top 4 Reasons Customers Struggle Implementing Salesforce Field Service Written by Steve Hupp (a.k.a. ‘The Field Service Guy’), Field Service Practice Director at Thunder The Thunder pros have been in the SFS game a long time, and based on our previous experiences there are some definite themes when it comes to why we’ve seen…
BLOG Zendesk Migrations: You get what you pay for Written by Yaron Wilf, VP and Service Cloud Practice Lead at Thunder The risk of going with a low cost partner Sure, we all want to save a buck when we can, but not at the sacrifice of achieving business goals and the mental health of…
WEBINAR Off The Grid: The Dos and Don’ts of Zendesk Migration Presented by Dave McCall, Senior Director of Solution Architecture at Thunder Watch this webinar to get tips on migrating from Zendesk to Salesforce Service Cloud from expert implementation specialist, Dave McCall, Senior Director of Solution Architecture at Thunder. Find this content helpful? Like and…
BLOG Meet the Rainmakers: Yaron Wilf, VP and Service Practice Lead We recently sat down with Thunder VP and Service Cloud Practice Lead, Yaron Wilf, to learn a little more about our service sorcerer. Here’s what he had to say! Q. Yaron, tell us a little bit about your role at Thunder. I lead the…
PRESS RELEASE Thunder Celebrates Second Year in Business by Closing New Growth Capital Investment Participants include new and existing investors and Salesforce Ventures SAN FRANCISCO, Aug. 1, 2022 /PRNewswire/ — Thunder, a Salesforce and Copado consulting partner, announced the closure of a second growth capital investment with participation from existing investors and Salesforce Ventures to support its continual…
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