BLOG Top 4 Reasons Customers Struggle Implementing Salesforce Field Service Written by Steve Hupp (a.k.a. ‘The Field Service Guy’), Field Service Practice Director at Thunder The Thunder pros have been in the SFS game a long time, and based on our previous experiences there are some definite themes when it comes to why we’ve seen…
BLOG Zendesk Migrations: You get what you pay for Written by Yaron Wilf, VP and Service Cloud Practice Lead at Thunder The risk of going with a low cost partner Sure, we all want to save a buck when we can, but not at the sacrifice of achieving business goals and the mental health of…
BLOG 5 Tips for Those New to – or trying to break in – to the Salesforce Space Written by Eryn McHugh, Head of Talent at Thunder During a recent exploratory interview with a candidate who is new to Salesforce, they asked how they could better prepare themselves for this new career venture. These tips…
BLOG A Booming Welcome Home to Dreamforce Written by Ali Burchette, AVP of Sales at Thunder Just back from Dreamforce, and finally got to zero inbox. Only took a full week. IYKYK how cathartic that is. A lot of things were different this year about Dreamforce. For starters, this was my first time “on the…
PRESS RELEASE Thunder Celebrates Second Year in Business by Closing New Growth Capital Investment Participants include new and existing investors and Salesforce Ventures SAN FRANCISCO, Aug. 1, 2022 /PRNewswire/ — Thunder, a Salesforce and Copado consulting partner, announced the closure of a second growth capital investment with participation from existing investors and Salesforce Ventures to support its continual…
BLOG Now is the Time to Migrate from ZenDesk to Salesforce Service Cloud Written by Yaron Wilf, VP and Service Cloud Practice Lead at Thunder Why is now the time to migrate from ZenDesk? With the recent acquisition of ZenDesk by an investor group led by Hellman & Friedman and Permira, change for ZenDesk users…
BLOG Fall in love with Service Cloud Voice Written by Dave McCall, VP, Innovation at Thunder, and Service Cloud Voice enthusiast Too many people are stuck in a relationship with telephony that they like, but don’t love. Luckily, you don’t have to settle, you can get true love. Today is my chance to play matchmaker….
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