Modernize government operations by putting Salesforce and Amazon Connect towork – fast and responsibly.

Whether you’re transforming contact centers or streamlining complex case management processes, Thunder’s lean implementation model helps federal agencies reduce bureaucracy, boost efficiency, and deliver commercial-caliber services.

Talk to an expert

Why federal teams choose Thunder

We get it right the first time and build to last

We make FedRAMP and IL5-ready commercial platforms perform under pressure, with a low-code approach that leverage score platform features to reduce cost and risk.

We work lean and launch fast

With our AI-powered project model and lean strike teams, agencies can modernize operations within weeks or months – not years.

We put AI where it really shines

Responsible AI starts by knowing where digital labor fits best. As an official pilot partner for Agentforce, we know how to minimize risk and maximize reward.

Thunder solutions built for federal agencies

Contact center transformation

Consolidate multiple contact centers into omnichannel citizen service operations with AI-powered case deflection and unified telephony powered by Amazon Connect.

Improve citizen response with less staff.

Contracts and procurement management

Automate acquisition workflows for requisitions, approvals, and contract lifecycle tracking – all within a secure, compliant environment.

Shorten procurement cycles while improving oversight.

Case management modernization

Unify telephony with your Salesforce Service Cloud implementation for a complete, personalized omnichannel experience.

Reduce processing time while improving compliance.

Data and app migration

Move from legacy, custom systems to modern commercial platforms without missing a beat. Connect data and workflows across old and new platforms so employees can keep serving effectively – even during major transitions.

Maintain continuity and productivity through modernization.

Human resources workflows

Automate onboarding, off-boarding, and benefits with intelligent routing and approval workflows.

Eliminate manual bottlenecks and reduce processing errors.

Public outreach

Drive effective campaigns to beneficiaries, citizens, industry, and others. Achieve a full 360-degree view of interactions with your constituents on a single platform.

Configure and run outreach campaigns that educate and engage.

Get A custom info KIT

We’ll send a detailed package with best practices, templates,  and case studies focused on exactly what you care about.

We'll prep your kit and share it with you shortly.

Oops! Something went wrong while submitting the form.

By clicking "Send," you agree to the use of your data in accordance with Thunder's Privacy Policy.

Featured Offering

Change how you engage with customers

Re-architect your contact center with AI

We'll help you transition to AI-powered customer service using Service Cloud Voice, Amazon Connect, Agentforce, and Digital Engagement. Drive eye-popping efficiency while building a repeatable process for training, launching, and managing AI agents.

Learn about our AI contact center solution

Bringing commercial innovation to federal

"Thunder provided best practice recommendations for how to get  Service Cloud set up just right for our global Customer Service organization. They helped us optimize analytics to provide the operational insights we need to drive SLA's, Agent performance, and CSAT improvements."

- Brett Hovanec

Sales Operations Manager, Vistaprint

gsi-level talent in a boutique partner

Maurine Fanguy

Head of Federal 

Book a call

Eric Ritz

Senior Client Executive – Homeland Security / Civilian

Book a call

Yaron Wilf

VP, Contact Center Practice

Book a call

The thunder difference

Expert teams that understand government operations

Our federal practice is led by experts with decades of government technology experience. We understand your compliance requirements, security protocols, and the unique challenges of serving citizens at scale.

AI-driven delivery methodology

We use advanced project monitoring and automated risk detection to flag issues before they affect delivery. Our pre-built solutions and accelerators, combined with experience implementing Salesforce for 200+ customers, enable us to deliver faster results with fewer resources.

Predictable costs, flexible scoping

No surprise change orders. Our upfront methodology and transparent pricing mean you know exactly what you’re getting and what it costs – critical for federal budget planning.

featured posts

maurine_fanguy

-

Why Thunder Federal, Why Now: Ending the Wait for Modernization

Read the blog to learn why Thunder for Federal, and why now, to end the wait for modernization, from Thunder Head of Federal, Maurine Fanguy.

thundersf

-

Thunder Federal Launches to Accelerate Government Modernization with AI, Salesforce, and Cloud Innovation

thundersf

-

Meet the Rainmakers: Maurine Fanguy, Head of Federal

[Blog] We recently sat down with Thunder Head of Federal, Maurine Fanguy, to learn a little more about our government guru.

Frequently asked questions

Why should I trust Thunder over other partners that work with the federal government?
Thunder’s federal practice is led by professionals with decades of government
technology experience who understand the unique challenges of federal operations.
While competitors bid millions of dollars and require months or years for major implementations, we’ve delivered global-scale solutions in just weeks for a fraction of the cost. We combine global systems integrator-caliber expertise with transparent
pricing, proven methodology, and the agility to meet mission-critical deadlines that
larger consultancies simply can’t match.

What’s Thunder’s approach to security and compliance in federal environments?
Our team brings deep experience with federal security requirements, data privacy
protocols, and complex approval workflows that govern government operations. We
understand the nuances of handling sensitive information, implementing proper access
controls, and designing systems that meet strict compliance standards from day one.
Our methodology includes built-in safeguards and documentation processes that ensure your FedRAMP and IL5-ready Salesforce implementation maintains the security posture and audit trails required for federal operations.

How does Thunder’s pricing compare to traditional government contractors?
Our efficient methodology and automated delivery tools allow us to deliver solutions
typically costing millions for a fraction of that cost – often representing order-of-
magnitude savings compared to global systems integrators while maintaining the same
level of expertise and results.

What sets Thunder’s AI experience apart?
Thunder Federal combines deep government expertise with elite Salesforce and Amazon Connect talent. Our team members average 13 years of experience, with key leaders bringing more than 30 years in federal. Backed three times by Salesforce Ventures, we know where AI delivers real value – and how to get there fast. As an official Agentforce launch partner, we bring unmatched experience in deploying agentic AI and digital labor so agencies can replace bureaucracy with results and make government services better for all Americans.
‍

Ready to modernize your
 federal operations?

Whether you're fixing an underperforming implementation or building an AI-powered contact center from scratch, Thunder's proven approach delivers measurable results.

Talk to an expert

See pricing

Modernize government operations by putting Salesforce and Amazon Connect towork – fast and responsibly.

Why federal teams choose Thunder

Thunder solutions built for federal agencies

Contact center transformation

Contracts and procurement management

Case management modernization

Data and app migration

Human resources workflows

Public outreach

Get A custom info KIT

We'll prep your kit and share it with you shortly.

Re-architect your contact center with AI

Bringing commercial innovation to federal

gsi-level talent in a boutique partner

The thunder difference

Expert teams that understand government operations

AI-driven delivery methodology

Predictable costs, flexible scoping

featured posts

Why Thunder Federal, Why Now: Ending the Wait for Modernization

Thunder Federal Launches to Accelerate Government Modernization with AI, Salesforce, and Cloud Innovation

Meet the Rainmakers: Maurine Fanguy, Head of Federal

Frequently asked questions

Ready to modernize your federal operations?

Book time to connect live at upcoming events

Ready to modernize your
 federal operations?