Streamline mission-critical operations with modern Salesforce solutions

Whether you're modernizing legacy case management systems or consolidating contact centers across departments, Thunder's proven methodology helps federal agencies deliver better citizen services while reducing operational costs.

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Why FEDERAL Teams Choose Thunder

Increase productivity with AI-driven efficiency

Deploy Agentforce and automated workflows to handle routine citizen requests, freeing your team to focus on complex cases requiring human expertise

Modernize without disruption

Our proven methodology transforms legacy systems into streamlined Salesforce Government Cloud implementations—often in weeks, not months.

Scale client experiences  that drive retention

Predictable pricing and automated project monitoring reduce budget surprises while maximizing your technology investment.

Thunder solutions  built for  
federal agencies

Case management modernization

Unify telephony with your Service Cloud implementation for a complete and personalized omnichannel experience.

Reduce processing time while improving compliance.

Personnel & benefits processing

Automate onboarding, off-boarding, and benefits adjudication with intelligent routing and approval workflows.

Eliminate manual bottlenecks and reduce processing errors.

Contact center consolidation

Unify multiple contact centers into omnichannel citizen service operations with AI-powered case deflection and unified telephony powered by Amazon Connect.

Handle more citizen requests with less staff.

Migrating from legacy digital communications platforms

Seamlessly transition from Granicus or other ESP platforms, to Salesforce Marketing Cloud, while preserving critical campaign data, subscriber lists, and workflows.

Run more modern, data-driven, personalized outreach.

Revenue operations for Compliance & audit management services

Built-in tracking and reporting for regulated workflows like FOIA requests, FDA communications, and auditing operations.

Maintain audit trails while accelerating response times.

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We’ll send a detailed package with best practices, templates,  and case studies focused on exactly what you care about.

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Featured Offering

Change how you engage with customers

Re-architect your contact center with AI

We'll help you transition to AI-powered customer service using Service Cloud Voice, Amazon Connect, Agentforce, and Digital Engagement. Drive eye-popping efficiency while building a repeatable process for training, launching, and managing AI agents.

Learn about our AI contact center solution

Trusted by industry leaders

"Thunder provided best practice recommendations for how to get  Service Cloud set up just right for our global Customer Service organization. They helped us optimize analytics to provide the operational insights we need to drive SLA's, Agent performance, and CSAT improvements."

- Brett Hovanec

Sales Operations Manager, Vistaprint

gsi-level talent in a boutique partner

Yaron Wilf

VP, Contact Center Practice

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Tyler Philpot

VP, Solution Architecture

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Maurine Fanguy

Head of Federal 

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The thunder difference

AI-driven delivery methodology

We use advanced project monitoring and automated risk detection to identify issues before they impact timelines. Combined with our Component Library of 85+ pre-built solutions and accelerators, we deliver faster results with fewer resources.

Predictable costs, flexible scoping

No surprise change orders. Our upfront methodology and transparent pricing mean you know exactly what you're getting and what it costs—critical for federal budget planning. 

Expert teams that understand government operations

Our federal practice is led by experts with decades of government technology experience. We understand compliance requirements, security protocols, and the unique challenges of serving citizens at scale. 

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Frequently asked questions

Why should I trust Thunder over other partners that work with the  federal government?
Thunder's federal practice is led by professionals with decades of government technology experience who understand the unique challenges of federal operations. While competitors bid millions and require 6+ months for major implementations, we've delivered global-scale solutions in 8 weeks for a fraction of the cost. We combine GSI-caliber expertise with transparent pricing, proven methodology, and the agility to meet mission-critical deadlines that larger consultancies simply can't match.

What's Thunder's approach to security and compliance in federal environments?
Our team brings deep experience with federal security requirements, data privacy protocols, and complex approval workflows that govern government operations.  We understand the nuances of handling sensitive information, implementing proper access controls, and designing systems that meet strict compliance standards from day one. Our methodology includes built-in safeguards and documentation processes that ensure your Salesforce implementation maintains the security posture and audit trails required for federal operations.

How does Thunder's pricing compare to traditional government contractors?
Our efficient methodology and automated delivery tools allow us to deliver solutions typically costing millions for a fraction of that cost—often representing order-of-magnitude savings compared to GSIs while maintaining the same level of expertise and results.

Ready to modernize your
 federal operations?

Whether you're fixing an underperforming implementation or building an AI-powered contact center from scratch, Thunder's proven approach delivers measurable results.

Talk to an expert

See pricing

Streamline mission-critical operations with modern Salesforce solutions

Why FEDERAL Teams Choose Thunder

Thunder solutions built for federal agencies

Case management modernization

Personnel & benefits processing

Contact center consolidation

Migrating from legacy digital communications platforms

Revenue operations for Compliance & audit management services

Get A custom info KIT

We'll prep your kit and share it with you shortly.

Re-architect your contact center with AI

Trusted by industry leaders

gsi-level talent in a boutique partner

The thunder difference

AI-driven delivery methodology

Predictable costs, flexible scoping

Expert teams that understand government operations

featured posts

Frequently asked questions

Ready to modernize your federal operations?

Book time to connect live at upcoming events

Thunder solutions  built for  
federal agencies

Ready to modernize your
 federal operations?