Create branded digital experiences that strengthen customer relationships

Whether you're building AI-powered self-service portals or launching native mobile apps, Thunder's proven methodology helps you design engaging digital experiences that reduce support costs while improving customer satisfaction.

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What we’re known for

Building self-service portals with AI-powered support

Create knowledge bases, Einstein Bot integrations, and community forums that provide 24/7 customer support and automatically deflect cases.

Works best for: Organizations looking to reduce support volume while delivering personalized customer experiences at scale.

Designing partner portals that accelerate channel success

Streamline partner onboarding, deal registration, lead sharing, and performance tracking through branded portals that upgrade experiences on both sides of the partnership.

Works best for: Companies with complex partner ecosystems who need to scale channel management and improve partner performance.

Creating native mobile apps

Transform your Experience Cloud sites into fully branded mobile applications with push notifications, offline access, and device integration—all deployable to app stores with guided publishing tools.

Works best for: Organizations needing mobile-first customer experiences or field teams who require offline access to critical business information and processes.

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The bottom line

Anchoring on outcomes drives clarity and success

3,300 Hours

Number of hours per month freed up through automation by one customer; time they redireted into more strategic work

$55 → < $0.50

Drop in case costs when shifting from phone cases to online

30 minutes

Manual work removed by moving order quote, tracking, and status work to an Experience Cloud portal

These stats are from real-life Salesforce success stories, and the type of metrics we'll work to deliver for you.

Trusted by industry leaders

"Thunder was very good at diving into the current user experience and creating functionality that really solved long term complex problems.  While we still have some areas to improve, this was a great step forward  in our Salesforce platform."

- Jaclyn Mispagel

Executive Vice President, Product And Marketing

gsi-level talent in a boutique partner

Paul Kersey

CTO, MuleSoft, Agentforce Expert

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Dave McCall

VP, Innovation 

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Yaron Wilf

VP, Contact Center Practice

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Why teams choose Thunder for Service Cloud

AI-first approach with Agentforce integration

We don't just implement basic portals. Thunder designs intelligent digital experiences using Einstein Bots, Agentforce capabilities, and AI-powered personalization that adapts to user behavior and delivers increasingly relevant content and recommendations.

Industry-specific expertise with proven accelerators

Our Component Library includes dozens of accelerators built for specific industries and use cases. What typically takes months of custom development becomes weeks of configuration, backed by our deep understanding of industry-specific customer behaviors.

Seamless transition to managed optimization

Launch is just the beginning.  Our Amplify managed services program continuously optimizes your digital experiences using analytics insights, A/B testing, and evolving AI capabilities to ensure your custom solutions improve over time.

Frequently asked questions

Can Experience Cloud handle complex workflows beyond basic self-service?
Absolutely. Thunder leverages Experience Cloud's full platform capabilities including Flow Builder integrations, custom Lightning components, and Agentforce automation. We've built sophisticated partner deal registration systems, multi-step employee onboarding workflows, and complex product configuration tools that rival custom-built applications.

What makes Thunder's approach different from other Experience Cloud partners?
Three key differentiators: First, our deep Customer 360 expertise means your portal integrates seamlessly with Sales Cloud, Service Cloud, and Marketing Cloud data. Second, we design for the full spectrum—from web portals to native mobile apps using Mobile Publisher. Third, our Component Library includes proven accelerators that turn months of development into weeks of configuration.

How does AI and personalization actually work in our Experience Cloud implementation?
We implement AI throughout the customer journey: Einstein Bots handle initial inquiries with natural language processing, recommendation engines surface relevant content based on user behavior and Customer 360 data, and predictive analytics identify at-risk customers for proactive outreach. The result is experiences that feel personalized and intelligent, not generic.

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See how Service Cloud Voice can transform your contact center

Whether you're replacing legacy telephony or building an omnichannel operation from scratch, Thunder's proven approach delivers measurable results with your preferred technology stack.

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