Voice AI That Sets a New Standard for Customer Experience

Agentforce Voice is Salesforce’s new breakthrough product — giving your customers the answers and help they need with AI voice agents that can safely and accurately represent your company 24/7. With proven expertise in AI-powered contact centers and revenue operations, Thunder is ready to help you leverage this brand new technology to scale your business, reduce operating costs, and elevate customer satisfaction across every channel.

Talk to an expert

What we’re known for

Powering self-service that actually deflects calls

Deploy AI voice agents that understand natural conversation and handle common inquiries 24/7—from order status to account questions—reducing call volume while improving response times.

Works best for: High-volume contact centers spending significant resources on repetitive customer inquiries.

Building agentic AI that can take meaningful actions

Move beyond simple knowledge base answers to AI voice agents that process quotes, initiate returns, update accounts, and handle complex customer requests—delivering 10x the cost savings of basic chatbots.

Works best for: Organizations ready to transform their contact center economics with true automation.

Scaling support without scaling headcount

Handle call volume spikes and after-hours inquiries without proportional staffing increases. Agentforce Voice provides 24/7 coverage, manages peak periods seamlessly, and offers automatic callbacks—improving customer experiences no matter where or when they need support.

Works best for: Businesses that are growing quickly, serve customers around the globe, or experience seasonal peaks and off-hours demand.

Get A custom info KIT

We’ll send a detailed package with best practices, templates,  and case studies focused on exactly what you care about.

We'll prep your kit and share it with you shortly.

Oops! Something went wrong while submitting the form.

By clicking "Send," you agree to the use of your data in accordance with Thunder's Privacy Policy.

The bottom line

Anchoring on outcomes drives clarity and success

Reduce operating costs with dramatically improved automation and deflection compared to chat bots and phone trees.

Improve CSAT & NPS through always-on, personalized service that uses contextual customer data and powerful integrations to move from answering basic questions to taking meaningful actions.

Increase conversion for website visitors by making the information and insights they’re looking for more accessible than ever.

gsi-level talent in a boutique partner

Paul Kersey

CTO, MuleSoft, Agentforce Expert

Book a call

Dave McCall

VP, Innovation 

Book a call

Yaron Wilf

VP, Contact Center Practice

Book a call

HOW THUNDER DELIVERS DIFFERENTLY

We build voice agents that push beyond basic Q&A to taking sophisticated actions

While others stop at knowledge base chatbots, we help you climb the maturity curve to deploy voice agents that actually process transactions, update records, and solve real customer problems.

Proven expertise across the full technology stack

As an industry-leading partner with dozens of successful Service Cloud and Amazon Connect implementations, Thunder understands every layer of the contact center and customer experience. From telephony infrastructure to AI intelligence and integration — most partners our size specialize in one piece of the puzzle. We architect a complete solution.

Complete system integration mastery

Agentforce Voice becomes truly powerful when connected to your entire technology ecosystem. Our expertise with MuleSoft, Data Cloud, and third-party systems ensures your AI voice agents can access any data they need to quickly resolve customer requests.

Fast deployment with transparent, predictable costs

Our proven project methodology and pre-built accelerators allow us to build advanced capabilities faster than our competitors with more transparency and less of the last-minute change orders that plague many Salesforce implementations.

Frequently asked questions

How is Amazon Q different from traditional IVR and chatbots?
Traditional IVR systems force customers through rigid phone menus, and basic chatbots follow scripted decision trees. Amazon Q uses natural language understanding to have actual conversations—handling interruptions, understanding context, and completing transactions autonomously. Instead of "Press 1 for..." or getting stuck in chat loops, customers simply describe what they need and Amazon Q helps solve it.

What if customer requests get too complex for AI?
Amazon Q includes sophisticated guardrails that define when to escalate to human agents. You control the boundaries, security rules, and escalation triggers. When handoff occurs, agents receive complete conversation history and context—customers never repeat themselves. The goal is seamless collaboration between AI and humans, with each handling what they do best.

Why choose Amazon Q over other voice AI platforms?
The choice between Amazon Q, Salesforce Agentforce, or other platforms depends on your existing tech stack, integration requirements, and business priorities. Amazon Q excels when you're already in the AWS ecosystem or need deep telephony customization through Amazon Connect. Thunder's expertise across multiple platforms means we'll help you evaluate options honestly and implement whatever solution delivers the best outcome for your specific situation.
‍

Can you help us start with one capability and expand over time?
Absolutely. Most clients start with the highest-value use case—often voice for phone-heavy contact centers, or agent assist for productivity gains. We help you build a phased roadmap, prove ROI quickly, and scale systematically as you see results. No pressure to buy everything at once, just a transparent path from initial implementation to comprehensive transformation.
‍