Voice AI That Sets a New Standard for Customer Experience

Agentforce Voice is Salesforce’s new breakthrough product — giving your customers the answers and help they need with AI voice agents that can safely and accurately represent your company 24/7. With proven expertise in AI-powered contact centers and revenue cloud experience, Thunder is ready to help you leverage this brand new technology to scale support, reduce operating costs, and elevate customer satisfaction across every channel.

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What we’re known for

Powering self-service that actually deflects calls

Deploy AI voice agents that understand natural conversation and handle common inquiries 24/7—from order status to account questions—reducing call volume while improving response times.

Works best for: High-volume contact centers spending significant resources on repetitive customer inquiries.

Building agentic AI that can take meaningful actions

Use AI agents to review RFPs, contracts, and proposals—extracting key terms, identifying risks, and summarizing critical information that would take hours for humans to process manually.

Works best for: Organizations ready to transform their contact center economics with true automation.

Scaling support without scaling headcount

Handle call volume spikes and after-hours inquiries without proportional staffing increases. Agentforce Voice provides 24/7 coverage, manages peak periods seamlessly, and offers automatic callbacks—improving customer experiences no matter where or when they need support.

Works best for: Businesses that are growing quickly, serve customers around the globe, or experience seasonal peaks and off-hours demand.

Implement intelligent routing and conversation management

Deploy AI agents that understand customer intent and route them to the right resources—or handle complex multi-step processes entirely—eliminating frustrating phone trees and reducing average handle time.

Works best for: Contact centers struggling with inefficient call routing and customers who get bounced between departments.

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The bottom line

Anchoring on outcomes drives clarity and success

Reduce operating costs with dramatically improved automation and deflection compared to chat bots and phone trees.

Improve CSAT & NPS through always-on, personalized service that uses contextual customer data and powerful integrations to move from answering basic questions to taking meaningful actions.

Increase conversion for website visitors by making the information and insights they’re looking for more accessible than ever.

gsi-level talent in a boutique partner

Paul Kersey

CTO, MuleSoft, Agentforce Expert

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Dave McCall

VP, Innovation 

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Yaron Wilf

VP, Contact Center Practice

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HOW THUNDER DELIVERS DIFFERENTLY

We build voice agents that push beyond basic Q&A to taking sophisticated actions

As an industry-leading partner with dozens of successful Service Cloud and Amazon Connect implementations, Thunder understands every layer of the contact center and customer experience. From telephony infrastructure to AI intelligence and integration — most partners our size specialize in one piece of the puzzle. We architect a complete solution.

Proven expertise across the full technology stack

Agentforce Voice becomes truly powerful when connected to your entire technology ecosystem. Our expertise with MuleSoft, Data Cloud, and third-party systems ensures your AI voice agents can access any data they need to quickly resolve customer requests.

Complete system integration mastery

Agentforce Voice becomes truly powerful when connected to your entire technology ecosystem. Our expertise with MuleSoft, Data Cloud, and third-party systems

Fast deployment with transparent, predictable costs

Our proven project methodology and pre-built accelerators allow us to build advanced capabilities faster than our competitors with more transparency and less of the last-minute change orders that plague many Salesforce implementations.

Frequently asked questions

How do I know if my business is ready for Agentforce?
The best candidates are organizations dealing with high-volume, repetitive tasks that require some level of intelligence but don't need human creativity. If your team spends time on manual data entry, basic customer requests, or repetitive analysis, Agentforce can likely deliver immediate value. We'll help you identify the highest-impact starting points during our assessment.

What kind of ROI should I expect from an Agentforce implementation?
ROI varies significantly based on your use cases and implementation approach. However, we typically see clients achieve 3-5x returns within the first year through reduced operational costs, improved productivity, and better customer experiences. The key is focusing on agents that take meaningful actions rather than just answering questions.

How is Thunder's approach different from other Agentforce partners?
Most partners are still building simple question-and-answer bots that barely scratch the surface of what's possible with Agentforce. Thunder specializes in action-oriented agents that integrate deeply with your business processes and can actually complete tasks. We're also Salesforce-first but not Salesforce-only—we'll integrate with whatever systems are needed to solve your business problems.

Can you help us start small and scale up over time?
Absolutely. We recommend starting with a focused pilot that delivers real business value—not just a proof-of-concept that answers basic questions. Most clients begin with one high-impact use case, like processing returns or analyzing contracts, where they can see meaningful ROI quickly. Once you've proven the approach works, we help you systematically expand to additional use cases and business areas. This lets you build organizational confidence and expertise while avoiding the disappointment that comes from starting too small with basic chatbot functionality.