From reactive service
to predictive hospitality

Whether you're optimizing revenue management, deploying AI-powered guest services, or modernizing contact center operations, Thunder's proven methodology helps hospitality companies deliver measurable results that turn one-time visitors into lifetime customers.

Talk to an expert

Why hospitality teams choose Thunder

Fix what's broken, unlock what's possible

Transform underperforming Salesforce implementations into guest experience engines that drive loyalty and revenue—often delivering improvements in weeks, not months.

Optimize every revenue stream with unified data

Connect guest behavior and preferences with operational data across your entire property to maximize revenue per available room while enhancing guest satisfaction.

Scale personalized experiences that build loyalty

Deploy AI-powered guest journeys and intelligent service recommendations that significantly improve guest satisfaction while reducing operational costs.

Thunder solutions built for
Hospitality companies

Guest experience optimization

Unite Service Cloud, Data Cloud, and Agentforce to create seamless guest journeys from booking to post-stay engagement across all touchpoints.

Dramatically improve guest satisfaction  scores while driving repeat bookings.

Unified guest data integration

Connect disconnected booking systems—room reservations, dining, spa, activities, and events—into a single Data Cloud platform for complete guest intelligence and seamless experiences.

Transform fragmented guest data into  unified insights that drive revenue.

Contact center modernization

Transform guest service operations with Service Cloud Voice, Amazon Connect, and Agentforce to handle inquiries faster while freeing concierge for high-value interactions.

Accelerate case resolution using  AI-powered agent assistance.

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We’ll send a detailed package with best practices, templates,  and case studies focused on exactly what you care about.

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Featured Offering

Change how you engage with customers

Re-architect your contact center with AI

We'll help you transition to AI-powered customer service using Service Cloud Voice, Amazon Connect, Agentforce, and Digital Engagement. Drive eye-popping efficiency while building a repeatable process for training, launching, and managing AI agents.

Learn about our AI contact center solution

Trusted by industry leaders

Featured Story: Turtle bay Resort

Working with Thunder and Salesforce, this 1,300-acre  Hawaiian luxury resort achieved a complete digital transformation that turned guest data into personalized experiences. The results speak for themselves:  

40% uplift in guest engagement through personalized marketing communications 
20% increase in repeat bookings through AI-generated service replies and recommendations 
50% improvement in concierge efficiency with AI-powered guest assistance. Triple-digit conversion growth through advanced segmentation and personalization 
Triple-digit conversion growth through advanced segmentation and personalization

- Robert Marusi

Former Chief Commercial Officer, Turtle Bay Resort

"By leveraging Salesforce's powerful suite of tools through Einstein 1 Platform, we are able to reach new guests with a highly tailored approach to our engagement, ensuring that every guest receives a truly unforgettable experience unique to them."

gsi-level talent in a boutique partner

Yaron Wilf

VP, Contact Center Practice

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Tyler Philpot

VP, Solution Architecture

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Robert Marusi

Advisor, Seasoned Hospitality Executive

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The thunder difference

We understand hospitality operations

Unlike generalist consultancies, we understand the unique challenges of hospitality—from complex revenue management to seasonal demand fluctuations.

Faster results with proven accelerators

With a library of 85+ pre-built technology solutions — including a guest console accelerator designed specifically for hospitality — we can reduce development times by 50% compared to our competitors.

AI-first approach to guest intelligence

We help you leverage the full spectrum of Salesforce AI capabilities—from Agentforce for case deflection to Einstein for predictive guest preferences—creating intelligent experiences that feel personal, not automated.

Built for hospitality integrations

When properties need to connect Salesforce  with property management systems, revenue management tools, and IoT devices, our integration expertise ensures seamless data flow across your entire tech stack.

featured posts

maurine_fanguy

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Why Thunder Federal, Why Now: Ending the Wait for Modernization

Read the blog to learn why Thunder for Federal, and why now, to end the wait for modernization, from Thunder Head of Federal, Maurine Fanguy.

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Thunder Federal Launches to Accelerate Government Modernization with AI, Salesforce, and Cloud Innovation

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Meet the Rainmakers: Maurine Fanguy, Head of Federal

[Blog] We recently sat down with Thunder Head of Federal, Maurine Fanguy, to learn a little more about our government guru.

Frequently asked questions

How is Thunder different from other Salesforce partners in hospitality?
Thunder combines deep hospitality industry expertise with early leadership in Salesforce AI capabilities like Agentforce. While many consultancies struggle with the unique challenges of hospitality operations—like managing complex guest experiences alongside revenue optimization—we've built our practice around these exact scenarios. We understand that hospitality companies need partners who can navigate seasonal demands, personalization at scale, and the nuances of guest experience, not just configure Salesforce.

Can Thunder help modernize our contact center without disrupting operations?
Absolutely. We specialize in seamless Service Cloud Voice and Amazon Connect implementations that enhance rather than disrupt your current operations. Our methodology includes staff training, gradual rollouts, and careful change management to ensure your team embraces new capabilities. Most clients see immediate improvements in case resolution times while maintaining service quality throughout the transition.

How does Thunder help with revenue optimization across all property revenue streams?
We take a holistic approach to revenue management that goes beyond just room pricing. Our implementations connect guest behavior data with operational insights to optimize pricing for dining, spa services, activities, and events. Using Revenue Cloud and Einstein Analytics, we help you implement dynamic pricing strategies that maximize revenue while maintaining guest satisfaction across every touchpoint.

Ready to transform your guest experience?

Whether you're looking to modernize guest services, optimize revenue management, or deploy AI-powered personalization, Thunder's proven approach delivers measurable results that turn every guest interaction into lasting loyalty.

Talk to an expert

See pricing

From reactive service to predictive hospitality

Why hospitality teams choose Thunder

Thunder solutions built for Hospitality companies

Guest experience optimization

Unified guest data integration

Contact center modernization

Get A custom info KIT

We'll prep your kit and share it with you shortly.

Re-architect your contact center with AI

Trusted by industry leaders

Featured Story: Turtle bay Resort

gsi-level talent in a boutique partner

The thunder difference

We understand hospitality operations

Faster results with proven accelerators

AI-first approach to guest intelligence

Built for hospitality integrations

featured posts

Why Thunder Federal, Why Now: Ending the Wait for Modernization

Thunder Federal Launches to Accelerate Government Modernization with AI, Salesforce, and Cloud Innovation

Meet the Rainmakers: Maurine Fanguy, Head of Federal

Frequently asked questions

Ready to transform your guest experience?

Book time to connect live at upcoming events

From reactive service
to predictive hospitality

Thunder solutions built for
Hospitality companies