Modernize your contact center with cloud-native telephony

Replace expensive legacy phone systems with Amazon Connect's AI-powered contact center platform. Whether you want to run Amazon Connect as a standalone application or integrate it with Salesforce, the Thunder model delivers faster deployments, lower costs, and unified customer experiences.

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What we’re known for

Migrating from legacy telephony systems

Escape costly, inflexible on-premise phone systems with Amazon Connect's cloud infrastructure while maintaining business continuity and preserving critical integrations.

Works best for: Organizations paying high maintenance costs for outdated telephony that can't scale with business growth or support modern customer expectations.

Building AI-powered contact centers

Deploy intelligent routing, real-time sentiment analysis, and automated call summaries that reduce agent workload while improving customer outcomes.

Works best for: Forward-thinking companies ready to leverage AI for competitive advantage in customer service operations.

Achieving seamless Salesforce integration

Connect Amazon Connect natively with your Salesforce environment for unified customer data, automated case creation, and streamlined agent workflows.

Works best for: Salesforce-powered organizations seeking telephony that works with their existing CRM investment rather than against it.

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We’ll send a detailed package with best practices, templates,  and case studies focused on exactly what you care about.

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The bottom line

Anchoring on outcomes drives clarity and success

Cut telephony costs through pay-as-you-use cloud infrastructure that eliminates hardware and maintenance expenses

Deploy in weeks, not months with Amazon Connect's cloud-native architecture and Thunder's accelerated methodology

Scale effortlessly by adding agents, phone numbers, and capabilities without additional hardware investments

Delivered under pressure,
on budget: Paris Olympics

When the Paris Olympics needed a global contact center with just 10 weeks to launch, competitors quoted millions and six-month timelines. Thunder delivered the full Amazon Connect solution in 8 weeks for a fraction of the cost.

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gsi-level talent in a boutique partner

Paul Kersey

CTO, MuleSoft, Agentforce Expert

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Yaron Wilf

VP, Contact Center Practice

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Adam Saslow

VP, Service Cloud Practice at Thunder

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Why teams choose Thunder for Amazon Connect

Salesforce-first integration expertise

Unlike pure telephony providers or Salesforce-only consultants, Thunder understands both platforms deeply—ensuring your Amazon Connect implementation maximizes your existing Salesforce investment.

Rapid deployment methodology proven at scale

Our automated project approach and pre-built accelerators can deliver production-ready contact centers in 8-12 weeks while competitors require 6+ months for similar implementations.

True cloud economics that scale with your business

We help you design Amazon Connect deployments that grow and shrink with  demand, eliminating the waste of traditional telephony contracts and hardware investments.

Partnership approach  beyond implementation

From migration strategy through ongoing optimization, Thunder ensures your Amazon Connect environment evolves with your business needs and AWS feature releases.

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Turn your Salesforce backlog into delivered business value

Whether you're augmenting your existing team or replacing a managed services provider that's not delivering, Thunder's proven approach ensures your Salesforce investment keeps pace with your ambitions.

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See pricing

Modernize your contact center with cloud-native telephony

What we’re known for

Migrating from legacy telephony systems

Building AI-powered contact centers

Achieving seamless Salesforce integration

Get A custom info KIT

We'll prep your kit and share it with you shortly.

The bottom line

Delivered under pressure,
on budget: Paris Olympics

gsi-level talent in a boutique partner

Why teams choose Thunder for Amazon Connect

Rapid deployment methodology proven at scale

True cloud economics that scale with your business

Partnership approach  beyond implementation

Get Started

Book time to connect live at upcoming events

Manufacturing Industry Hour at Dreamforce

Travel & Hospitality Industry Hour at Dreamforce

Media & Ad Tech Industry Hour at Dreamforce

Modernize your contact center with cloud-native telephony

What we’re known for

Migrating from legacy telephony systems

Building AI-powered contact centers

Achieving seamless Salesforce integration

Get A custom info KIT

We'll prep your kit and share it with you shortly.

The bottom line

Delivered under pressure,on budget: Paris Olympics

gsi-level talent in a boutique partner

Why teams choose Thunder for Amazon Connect

Rapid deployment methodology proven at scale

True cloud economics that scale with your business

Partnership approach beyond implementation

Get Started

Book time to connect live at upcoming events

Manufacturing Industry Hour at Dreamforce

Travel & Hospitality Industry Hour at Dreamforce

Media & Ad Tech Industry Hour at Dreamforce

Delivered under pressure,
on budget: Paris Olympics

Partnership approach  beyond implementation