Agentforce

Turn AI promises into business results

Whether you’re looking to solve specific, tactical challenges with AI capabilities or ready to redesign your business operations around agentic AI, Thunder helps you turn bleeding-edge technology into real business value.

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What we’re known for

Build a personalized AI agent for your business and customers

Move beyond simple knowledge base answers to AI agents that actually process returns, update accounts, and handle complex customer requests—delivering 10x the cost savings of basic chatbots.

Works best for: Any business that wants/
needs to scale at lower costs.

Automate contract
and document analysis

Use AI agents to review RFPs, contracts, and proposals—extracting key terms, identifying risks, and summarizing critical information that would take hours for humans to process manually.

Works best for: Legal, procurement, and business development teams drowning in document review and analysis.

Unlock cross-sell and upsell opportunities with AI agents

Surface hidden opportunities from years of customer data by deploying agents that analyze account history, usage patterns, and interaction notes to recommend the right products at the right time.

Works best for: Sales and customer success teams missing revenue opportunities buried in decades of customer data.

Implement intelligent routing and conversation management

Deploy AI agents that understand customer intent and route them to the right resources—or handle complex multi-step processes entirely—eliminating frustrating phone trees and reducing average handle time.

Works best for: Contact centers struggling with inefficient call routing and customers who get bounced between departments.

Get A custom info KIT

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and case studies focused on exactly what you care about.

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The bottom line

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Anchoring on outcomes drives clarity and success

>75%

of users issues resolved by guiding users to answers via AI/self-help

500

Hours reclaimped via Agent automation which is time otherwise spent on routine tasks

$1.7M

In new pipe uncovered from Agentforce's SDR agent by working ~43,000 leads from previously dormant contacts

These stats are from real-life Salesforce success stories, and the type of metrics we'll work to deliver for you.

BLAZING THE AGENTIC TRAIL

After initially self-implementing the Service Agent, Smartsheet was looking for a partner to help them leapfrog their competition by weaving agentic AI throughout their processes.

In 6-months Smartsheet delivered on their vision Increased case deflection rate to 47% via AI-powered self-service tools. They were also able tosave 54 minutes per agent per day by streamlining support tasks.

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gsi-level talent in a boutique partner

Paul Kersey
Paul Kersey
CTO, MuleSoft, Agentforce Expert
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Dave Mcall
Dave McCall
VP, Innovation

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Yaron Wilf
Yaron Wilf
VP, Contact Center Practice
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Why teams choose Thunder for Agentforce

We build agents that take action,

not just answer questions

While others stop at knowledge base chatbots, we help you climb the maturity curve to deploy agents that actually process transactions, update records, and solve real business problems.

Industry-specific expertise that drives ROI

We don't just implement Agentforce—we help you identify the highest-value use cases for your specific industry and business model, ensuring every agent delivers measurable impact.

Complete system integration mastery

Agentforce becomes truly powerful when connected to your entire technology ecosystem. Our expertise with MuleSoft, Data Cloud, and third-party systems ensures your agents can access any data they need.

Transparent roadmap from
proof-of-concept to transformation

We'll help you start small and prove value quickly, then scale systematically toward your long-term vision. No surprise costs or scope creep—just a clear path to AI-powered operations.

Frequently asked questions

  • How do I know if my business is ready for Agentforce?
  • What kind of ROI should I expect from an Agentforce implementation?
  • How is Thunder's approach different from other Agentforce partners?
  • Can you help us start small and scale up over time?
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Get Started

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See how Agentforce can reduce operating costs by shifting to digital labor

Whether you're looking to automate simple tasks or build a complete agentic organization, Thunder's proven methodology ensures you get real business value—not just impressive demos.