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The bottom line

Anchoring on outcomes drives clarity and success
These stats are from real-life Salesforce success stories, and the type of metrics we'll work to deliver for you.




























BLAZING THE AGENTIC TRAIL
After initially self-implementing the Service Agent, Smartsheet was looking for a partner to help them leapfrog their competition by weaving agentic AI throughout their processes.
In 6-months Smartsheet delivered on their vision Increased case deflection rate to 47% via AI-powered self-service tools. They were also able tosave 54 minutes per agent per day by streamlining support tasks.
Featured offering
Ready to move beyond simple chatbots to build an organization where AI handles the complexity while humans focus on strategy? Our end-to-end approach combines Agentforce deployment, system integration, and organizational change management into a unified transformation.
Why teams choose Thunder for Agentforce
Frequently asked questions
- How is Amazon Q different from traditional IVR and chatbots?
Traditional IVR systems force customers through rigid phone menus, and basic chatbots follow scripted decision trees. Amazon Q uses natural language understanding to have actual conversations—handling interruptions, understanding context, and completing transactions autonomously. Instead of "Press 1 for..." or getting stuck in chat loops, customers simply describe what they need and Amazon Q helps solve it.
- What if customer requests get too complex for AI?
Amazon Q includes sophisticated guardrails that define when to escalate to human agents. You control the boundaries, security rules, and escalation triggers. When handoff occurs, agents receive complete conversation history and context—customers never repeat themselves. The goal is seamless collaboration between AI and humans, with each handling what they do best.
- Why choose Amazon Q over other voice AI platforms?
The choice between Amazon Q, Salesforce Agentforce, or other platforms depends on your existing tech stack, integration requirements, and business priorities. Amazon Q excels when you're already in the AWS ecosystem or need deep telephony customization through Amazon Connect. Thunder's expertise across multiple platforms means we'll help you evaluate options honestly and implement whatever solution delivers the best outcome for your specific situation.
- Can you help us start with one capability and expand over time?
Absolutely. Most clients start with the highest-value use case—often voice for phone-heavy contact centers, or agent assist for productivity gains. We help you build a phased roadmap, prove ROI quickly, and scale systematically as you see results. No pressure to buy everything at once, just a transparent path from initial implementation to comprehensive transformation.

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See how Agentforce can reduce operating costs by shifting to digital labor
Whether you're looking to automate simple tasks or build a complete agentic organization, Thunder's proven methodology ensures you get real business value—not just impressive demos.

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