From scattered conversations to streamlined workflows

Whether you're looking to enhance your existing Slack implementation or integrate it seamlessly with your Salesforce ecosystem, Thunder's proven methodology transforms team collaboration into a strategic advantage that drives operational efficiency.

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What we’re known for

Connecting Slack with your Salesforce ecosystem

Integrate Slack seamlessly with Service Cloud, Sales Cloud, and other Salesforce platforms to create unified workflows where critical updates flow automatically between systems without manual intervention.

Works best for: Teams using both Slack and Salesforce who struggle with information silos, duplicate work, and missed communications between platforms.

Implementing intelligent cases warming for complex issues

Deploy AI-enhanced case swarming that automatically brings the right experts into Slack channels when complex customer or technical issues arise, reducing resolution time and improving outcomes.

Works best for: Organizations handling complex technical support, implementation projects, or multi-stakeholder problem resolution that requires rapid expert collaboration.

Building workflow automation  that reduces manual handoffs

Create intelligent automations that escalate Slack conversations into Salesforce cases, route alerts to appropriate teams, and keep stakeholders updated without constant manual intervention.

Works best for: Companies where important conversations get lost in Slack channels and critical issues aren't properly tracked or followed up on.

Designing AI-ready  collaboration infrastructure

Prepare your Slack environment for emerging AI capabilities, including integration with Agentforce and other conversational AI tools that can interact  with your business data.

Works best for: Forward-thinking teams who want their collaboration platform to evolve  with AI capabilities rather than become a disconnected legacy system.

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The bottom line

Anchoring on outcomes drives clarity and success

80%

Of Fortune 100 companies use Slack for secure collaboration with partners and external organizations

97 Minuters

Saved weekly with AI in Slack specifically in the context of summarizing threads, catching up, etc.

29%

Improved resolution by "case swarming" in Slack

These stats are from real-life Salesforce success stories, and the type of metrics we'll work to deliver for you.

Trusted by industry leaders

"The project came with a number of nuances and complexities, but our Thunder's deep knowledge an expertise of both Salesforce and the customer landscape played a critical role in navigating them. Their expertise significantly accelerated our time to value and ensured a smooth path to execution."

- Tieg VanDam

Service AE, Salesforce

gsi-level talent in a boutique partner

Dave McCall

VP, Innovation 

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Yaron Wilf

VP, Contact Center Practice

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Tyler Philpot

VP, Solution Architecture

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Why teams choose Thunder for SLACK

Salesforce-first integration expertise

Unlike pure Slack consultants, we understand how to make Slack enhance rather than complicate your Salesforce workflows, ensuring conversations connect seamlessly to your core business processes.

Service operations experience

We bring deep expertise in contact center operations and case management, designing Slack implementations that actually improve rather than fragment your service delivery.

Proven accelerators for faster deployment

Our Component Library includes battle-tested capabilities that turn complex custom integrations into straightforward configurations.

Built for evolution, not just implementation

Transition seamlessly from initial setup to ongoing optimization with Amplify, our managed services program that keeps your Slack environment aligned with new Salesforce features and AI capabilities.

Frequently asked questions

We already use Slack extensively. What would Thunder add to our setup?
Most teams use Slack for basic messaging but miss opportunities to connect it strategically to business processes. We help you build intelligent workflows that automatically route conversations into formal case management, alert appropriate teams, and ensure critical issues don't get lost in chat channels.

How does Slack integration fit with our existing Service Cloud implementation?
This is exactly where Thunder excels. We design Slack implementations that enhance your Service Cloud workflows rather than creating parallel systems. Think automatic case swarming when complex issues arise, intelligent escalation of customer conversations, and seamless information flow between informal collaboration and formal case management.

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Make Slack work harder for your business operations

Whether you're looking to connect Slack with your Salesforce investment or build more intelligent collaboration workflows,  Thunder's proven approach enhances team productivity without disrupting what's already working.

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From scattered conversations to streamlined workflows

What we’re known for

Connecting Slack with your Salesforce ecosystem

Implementing intelligent cases warming for complex issues

Building workflow automation  that reduces manual handoffs