Secure Innovation at Mission Speed

Federal agencies need to innovate quickly and securely. With Thunder, you get Salesforce Government Cloud at mission speed. Our lean methodology and accelerators deliver commercial-caliber implementations that meet the most stringent compliance requirements.

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What we’re known for

Public Sector solutions

Simplify your architecture with pre-built data models and workflows for federal missions. Rapidly deploy digital-first experiences tailored for government with code-free OmniStudio components.

Works best for: Works best for: Case management, HR workflows, and emergency programs.

High-security implementations

Deploy AI-enhanced case swarming that automatically brings the right experts into Slack channels when complex customer or technical issues arise, reducing resolution time and improving outcomes.

Works best for: Defense, national security, and other sensitive missions.

Contact center modernization

Accelerate citizen service with AI agents that handle routine tasks and assist humans with complex ones.

Works best for: Agencies with high call volumes that need to consolidate or scale at lower costs.

Putting digital labor to work

Deploy proactive AI agents to rapidly analyze documents, route calls, and satisfy routine requests – reducing manual processes and improving productivity.

Works best for: Agencies struggling to balance lean staff with rising demand.

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The bottom line

Anchoring on outcomes drives clarity and success

22%

Reduction in support costs through case defelction and improved efficiency

35%

Increase in CSAT scores with faster resolution times and 24-7 self-service capabilities

31%

Faster case resolution using AI-powered assistance and automated workflows

These stats are from real-life Salesforce success stories, and the type of metrics we'll work to deliver for you.

Bringing Commmercial Innovation To Federal

gsi-level talent in a boutique partner

Dave McCall

VP, Innovation 

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Yaron Wilf

VP, Contact Center Practice

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Tyler Philpot

VP, Solution Architecture

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Why teams choose Thunder for Government Cloud

Expert teams that understand government operations

Our federal practice is led by experts with decades of government technology experience. We understand your compliance requirements, security protocols, and the unique challenges of serving citizens at scale.

AI-driven delivery methodology

We use advanced project monitoring and automated risk detection to flag issues before they affect delivery. Our pre-built solutions and accelerators, combined with experience implementing Salesforce for 200+ customers, enable us to deliver faster results with fewer resources.

Predictable costs, flexible scoping

No surprise change orders. Our upfront methodology and transparent pricing mean you know exactly what you’re getting and what it costs – critical for federal budget planning.

Built for evolution, not just implementation

Transition seamlessly from initial setup to ongoing optimization with Amplify, our managed services program that keeps your Slack environment aligned with new Salesforce features and AI capabilities.

Frequently asked questions

We already use Slack extensively. What would Thunder add to our setup?
Most teams use Slack for basic messaging but miss opportunities to connect it strategically to business processes. We help you build intelligent workflows that automatically route conversations into formal case management, alert appropriate teams, and ensure critical issues don't get lost in chat channels.

How does Slack integration fit with our existing Service Cloud implementation?
This is exactly where Thunder excels. We design Slack implementations that enhance your Service Cloud workflows rather than creating parallel systems. Think automatic case swarming when complex issues arise, intelligent escalation of customer conversations, and seamless information flow between informal collaboration and formal case management.

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Make Slack work harder for your business operations

Whether you're looking to connect Slack with your Salesforce investment or build more intelligent collaboration workflows,  Thunder's proven approach enhances team productivity without disrupting what's already working.

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