Upgrade customer experiences while spending less resources

Whether you're modernizing legacy telephony or building an omnichannel experience from scratch, Thunder's proven methodology transforms disconnected phone systems into seamless customer service operations that reduce costs and boost satisfaction.

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What we’re known for

Modernizing legacy contact center technology

Replace outdated on-premise phone systems with cloud-based Service Cloud Voice while preserving critical workflows and integrations.

Works best for: Organizations stuck with expensive, inflexible legacy telephony that limits agent productivity and customer experience.

Creating true omnichannel experiences

Unify voice calls with chat, email, SMS, and web interactions so agents have complete customer context in one interface.

Works best for: Companies struggling with disconnected systems where agents lose valuable time switching between platforms.

Integrating with Amazon Connect

With over 50 Service Cloud Voice projects under our belt and years of IP built into our processes, we know what good looks like and can deliver capabilities and outcomes faster and more reliably than our competitors.

Works best for: Companies who want to move to a scalable, flexible, cloud-native telephony platform.

Get A custom info KIT

We’ll send a detailed package with best practices, templates,  and case studies focused on exactly what you care about.

We'll prep your kit and share it with you shortly.

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The bottom line

Anchoring on outcomes drives clarity and success

Reduce operational costs by improving agent productivity and driving deflection with Smart Interactive Voice Response

Personalized experiences to grow customer relationships, drive CSAT, and increase loyalty

Premium service quality with end to end customer insights and real-time analytics

Trusted by industry leaders

"Thunder provided best practice recommendations for how to get  Service Cloud set up just right for our global Customer Service organization. They helped us optimize analytics to provide the operational insights we need to drive SLA's, Agent performance, and CSAT improvements."

- Brett Hovanec

Sales Operations Manager, Vistaprint

gsi-level talent in a boutique partner

Paul Kersey

CTO, MuleSoft, Agentforce Expert

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Dave McCall

VP, Innovation 

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Yaron Wilf

VP, Contact Center Practice

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Featured Offering

Change how you engage with customers

Re-architect your contact center with AI

We'll help you transition to AI-powered customer service using Service Cloud Voice, Amazon Connect, Agentforce, and Digital Engagement. Drive eye-popping efficiency while building a repeatable process for training, launching, and managing AI agents.

Learn about our AI contact center solution

Why teams choose Thunder for Service Cloud

Multi-provider expertise that  fits your reality

Unlike consultancies locked into single telephony partnerships, we integrate Service Cloud Voice with Amazon Connect, Genesys Cloud, Five9, Vonage, Twilio Flex, TalkDesk, and others—choosing what works best for your business.

Faster results with proven accelerators

Our component library includes pre-built solutions that turn months of custom development into weeks of configuration.

Complete transparency, no surprises

Our upfront scoping methodology and automated project monitoring mean fewer change orders and budget overruns compared to traditional consulting approaches.

Built for long-term success

Seamlessly transition from implementation to ongoing optimization with Amplify, Thunder's Managed Services program that ensures your contact center continues improving quarter over quarter.

Get Started

See how Service Cloud Voice can transform your contact center

Whether you're replacing legacy telephony or building an omnichannel operation from scratch, Thunder's proven approach delivers measurable results with your preferred technology stack.

Talk to an expert

See pricing

Upgrade customer experiences while spending less resources

What we’re known for

Modernizing legacy contact center technology

Creating true omnichannel experiences

Integrating with Amazon Connect

Get A custom info KIT

We'll prep your kit and share it with you shortly.

The bottom line

Trusted by industry leaders

gsi-level talent in a boutique partner

Re-architect your contact center with AI

Why teams choose Thunder for Service Cloud

Multi-provider expertise that  fits your reality

Faster results with proven accelerators

Complete transparency, no surprises

Built for long-term success

Get Started

Book time to connect live at upcoming events

Manufacturing Industry Hour at Dreamforce

Travel & Hospitality Industry Hour at Dreamforce

Media & Ad Tech Industry Hour at Dreamforce

Upgrade customer experiences while spending less resources

What we’re known for

Modernizing legacy contact center technology

Creating true omnichannel experiences

Integrating with Amazon Connect

Get A custom info KIT

We'll prep your kit and share it with you shortly.

The bottom line

Trusted by industry leaders

gsi-level talent in a boutique partner

Re-architect your contact center with AI

Why teams choose Thunder for Service Cloud

Multi-provider expertise that fits your reality

Faster results with proven accelerators

Complete transparency, no surprises

Built for long-term success

Get Started

Book time to connect live at upcoming events

Manufacturing Industry Hour at Dreamforce

Travel & Hospitality Industry Hour at Dreamforce

Media & Ad Tech Industry Hour at Dreamforce

Multi-provider expertise that  fits your reality