Service Cloud Voice

Upgrade customer experiences while spending less resources

Whether you're modernizing legacy telephony or building an omnichannel experience from scratch, Thunder's proven methodology transforms disconnected phone systems into seamless customer service operations that reduce costs and boost satisfaction.

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What we’re known for

Modernizing legacy contact center technology

Replace outdated on-premise phone systems with cloud-based Service Cloud Voice while preserving critical workflows and integrations.

Works best for: Organizations stuck with expensive, inflexible legacy telephony that limits agent productivity and customer experience.

Creating true omnichannel experiences

Unify voice calls with chat, email, SMS, and web interactions so agents have complete customer context in one interface.

Works best for: Companies struggling with disconnected systems where agents lose valuable time switching between platforms.

Integrating with Amazon Connect

With over 50 Service Cloud Voice projects under our belt and years of IP built into our processes, we know what good looks like and can deliver capabilities and outcomes faster and more reliably than our competitors.

Works best for: Companies who want to move to a scalable, flexible, cloud-native telephony platform.

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and case studies focused on exactly what you care about.

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Featured Offering
Change how you engage with customers

Re-architect your contact center with AI

We'll help you transition to AI-powered customer service using Service Cloud Voice, Amazon Connect, Agentforce, and Digital Engagement. Drive eye-popping efficiency while building a repeatable process for training, launching, and managing AI agents.

Learn about our AI contact center solution

The bottom line

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Anchoring on outcomes drives clarity and success

Reduce operational costs by improving agent productivity and driving deflection with Smart Interactive Voice Response

Personalized experiences to grow customer relationships, drive CSAT, and increase loyalty

Premium service quality with end to end customer insights and real-time analytics

Trusted by industry leaders

"Thunder provided best practice recommendations for how to get 
Service Cloud set up just right for our global Customer Service organization. They helped us optimize analytics to provide the operational insights we need to drive SLA's, Agent performance, and CSAT improvements."

- Brett Hovanec

Sales Operations Manager, Vistaprint

gsi-level talent in a boutique partner

Paul Kersey
Paul Kersey
CTO, MuleSoft, Agentforce Expert
Book a call
Yaron Wilf
Yaron Wilf
VP, Contact Center Practice
Book a call
Featured Offering
Change how you engage with customers

Re-architect your contact center with AI

We'll help you transition to AI-powered customer service using Service Cloud Voice, Amazon Connect, Agentforce, and Digital Engagement. Drive eye-popping efficiency while building a repeatable process for training, launching, and managing AI agents.

Learn about our AI contact center solution
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Why teams choose Thunder for Service Cloud

Multi-provider expertise that 
fits your reality

Unlike consultancies locked into single telephony partnerships, we integrate Service Cloud Voice with Amazon Connect, Genesys Cloud, Five9, Vonage, Twilio Flex, TalkDesk, and others—choosing what works best for your business.

Faster results with proven accelerators

Our component library includes pre-built solutions that turn months of custom development into weeks of configuration.

Complete transparency, no surprises

Our upfront scoping methodology and automated project monitoring mean fewer change orders and budget overruns compared to traditional consulting approaches.

Built for long-term success

Seamlessly transition from implementation to ongoing optimization with Amplify, Thunder's Managed Services program that ensures your contact center continues improving quarter over quarter.

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Get Started

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See how Service Cloud Voice can transform your contact center

Whether you're replacing legacy telephony or building an omnichannel operation from scratch, Thunder's proven approach delivers measurable results with your preferred technology stack.

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November 4, 2025

Austin Amazon Connect Happy Hour

Join Thunder and your fellow Amazon sales leaders for an exclusive evening of insights, strategies, and connection—over great food and premium cocktails.

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December 1, 2025

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Meet up with the Thunder team to talk all things Amazon Connect, contact center modernization, or just debate the latest in AI.

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December 10, 2025

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