We'll Make you love Field Service
Provide a comprehensive view of workforce management to customers beyond your office or site to really get your business booming
Salesforce Field Service lets you do more with less by using optimization tools that build trusted support in the field. Reduce costs, increase efficiency, and schedule seamlessly. Thunder helps you build a solid service foundation and get quick start value drivers in a flash.
Get a complete field service management solution as easy as boom
MOBILE EMPLOYEES
Give mobile employees the experience they need to fix problems right the first time
DISPATCHERS
Help dispatchers prioritize jobs and schedule crews more efficiently
CONTRACT MANAGERS
Give contract managers insights into service contracts, maintenance plans, and more
We Get It
Thunder knows you need to build a storm-safe Field Service foundation
Maximize First Time Fix Rates
Increase Dispatcher Productivity
Empower Mobile Field Workers
Gain insights with Reports & Dashboards
Increase CSAT
We know it
Our certified Field Service experts know how to get you quick value drivers.
Logging and Tracking of Customer Service Requests
Dispatchers will be able to:
– Create Work Orders
– Assign the right resources for the work
– Schedule service appointments
– Optimize the service schedule
– Dispatch personnel to perform the work
– Send notifications to customersService field personnel will:
– Receive their work schedule on their mobile device
– Perform the work and report on labor and materials consumed
– Collect a customer signature on each work orderService management teams to report on service performance
We bring It
Our Field Service accelerator makes our implementations smoother and our customers happier
Design Session
We learn about your customer support operations to identify what needs to be captured and tracked in Salesforce, and finalize the key performance indicators to report on
Configuration
We configure Salesforce according to your requirements and also migrate data from your Zendesk environment into Salesforce
User Acceptance Testing
We support your team in executing UAT and triage issues that need to be addressed to ensure the system is ready for use by your Agents and Customers
Training
We deliver a Knowledge Transfer of the configuration to your Salesforce Administrator and 1-hour training sessions for scheduling, dispatching, and field workers
Go-Live
We deploy all configuration settings to production and participate in your cutover war room to ensure a smooth go-live transition
We Show It
Thunder helps deliver trusted Salesforce Field Service from anywhere – in a flash.
Our SFS customers enjoy many benefits including:
- Reduced in-person visits
- Prioritized essential projects
- Increased first-time fix-rate
- Better collaboration
- Easily managed job and safety protocols
- Fast data-driven decisions
- And more!
Field Service Rainmakers
These are the practice leaders (a.k.a. Rockstars) working to make you love Salesforce, forever
